Dave, Thanks for the feedback…
-John On Tue, Jul 10, 2012 at 10:15 AM, Shellman, David <dave.shell...@te.com>wrote: > ** ** > John, > > It's not obvious. I think the concept is number of users assigned > floating license divided by the number of floating licenses. However this > is misleading. > > In our case we have 2532 individuals assigned floating with 107 floating > licenses. However I also know that there are a number that have never > logged into the system. > > So instead of total users we actually look at active users. We track > usage of folks creating/modifying records. We consolidate this down and > look at the numbers during our peak hours. Over the the last three months > we have had 1110 users with floating licenses make at least one change > during our peak business hours. > > Dave > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *John Sundberg > *Sent:* Tuesday, July 10, 2012 9:47 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Floating License Estimation - rule of thumb or formula > > ** Just wondering -- I am always confused by this 5 to 1 concept. > > If you have 5000 defined float users - and you have 100 float licenses -- > is that 50 to 1 ??? > > So - to go from 5 to 1 to 8 to 1 -- how are you doing that? Are you taking > away full licenses - and switching people to floats? > > Or - are you giving more people float access who used to be Read? > > Sorry - if this is obvious. > > -John > > On Tue, Jul 10, 2012 at 9:26 AM, Sean O'Sullivan < > sean.osulli...@prudential.com> wrote: > >> Good Morning Listers, >> >> Jose, >> We started out by purchasing a fixed licence for most of the folks who >> use the system full time. >> This included helpdesk and operations center folks. The only ones from >> helpdesk or NOC who got float licenses were those who routinely worked >> night shift. Because we have most floats freed up during the evening. >> >> We took the rest of the users and made them float licenses. >> We started out with a 5 to 1 ratio. We slowly increased it over the >> years watching for any reports of being out of tokens. >> >> We're now up to 8 to 1 and never have any "no token" issues. We are >> thinking of increasing it more. >> >> We have a user base of about 3000 users. I think that the more users >> that you have to more you can afford to push your float ratio a bit. You >> have more cushion. >> >> Sean O'Sullivan >> Prudential Financial >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > *WWRUG10 Best Customer Service/Support Award* > *WWRUG09 Innovator of the Year Award* > * > * > 651-556-0930 I john.sundb...@kineticdata.com > www.kineticdata.com I community.kineticdata.com > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *WWRUG10 Best Customer Service/Support Award* *WWRUG09 Innovator of the Year Award* * * 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
