Hi Suresh, Can you check for any changes in this user's people profile.(Like login name etc) Also when you get this error, while submitting an incident or updating.
Thanks and regards, Sulabh Gandhi From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Suresh Loganathan Sent: Wednesday, September 05, 2012 4:07 PM To: [email protected] Subject: Blip to create new incident ticket ** Hi Guys, I am facing the following error from only one user. I dont know how to resolve this issue. PFB error message and please advice. This error message is pop upping when the new ticket has been created. Error Message: Required Field Cannot be rest to null value HPD: Help Desk Assigment LOG: Assigned Support Organization ARERR 326 Required field Cannot be reset to a Null Value HPD: Help Desk Assigment LOG: Assigned Group ID ARERR 326 HPD: Help Desk Assigment LOG: Assigned Group ARERR 326 HPD: Help Desk Assigment LOG: Assigned Support Company ARERR 326 If i click the Ok button, i am getting the belwo error too. The Value(s) for this entry violate a unique index that has been definbed for this form scehma:HPD:Help Desk,entry : INC00000012345, 2 unique indexes, field 1000000161 179 (ARERR 382) What action i need to perform to fix this issue. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
