Suresh: Your errors suggest that you are using ITSM at your site. If so, what version?
We started at ITSM 7.6.03 and are on 7.6.04 SP2 now. We've seen an intermittent error similar to the one you mention in both versions of ITSM when a user uses a template to fill out an incident ticket and then goes to save the incident for the first time. In some of the cases, when we've gone back in to look at the template, the Assigned Support Organization field has been blank. In others, it hasn't, but the template triggers the error anyway. In both cases, the fix has been to clear out the template's Assigned Support Organization field if it is populated, save the template, then add the Assigned Support Organization and Assigned Support Group back in and resave the template. Testing has then shown the problem to be resolved. We've been able to resolve every occurrence of this problem this way. Regards and I hope you are able to resolve your problem, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Suresh Loganathan Sent: Wednesday, September 05, 2012 5:25 AM To: [email protected] Subject: [EXTERNAL] Re: Blip to create new incident ticket ** Hi Sulabh, Thanks for your prompt response. While creating the ticket i am getting the below error. Regards, Suresh Loganathan On Wed, Sep 5, 2012 at 7:00 AM, Gandhi, Sulabh <[email protected]<mailto:[email protected]>> wrote: ** Hi Suresh, Can you check for any changes in this user's people profile.(Like login name etc) Also when you get this error, while submitting an incident or updating. Thanks and regards, Sulabh Gandhi From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Suresh Loganathan Sent: Wednesday, September 05, 2012 4:07 PM To: [email protected]<mailto:[email protected]> Subject: Blip to create new incident ticket ** Hi Guys, I am facing the following error from only one user. I dont know how to resolve this issue. PFB error message and please advice. This error message is pop upping when the new ticket has been created. Error Message: Required Field Cannot be rest to null value HPD: Help Desk Assigment LOG: Assigned Support Organization ARERR 326 Required field Cannot be reset to a Null Value HPD: Help Desk Assigment LOG: Assigned Group ID ARERR 326 HPD: Help Desk Assigment LOG: Assigned Group ARERR 326 HPD: Help Desk Assigment LOG: Assigned Support Company ARERR 326 If i click the Ok button, i am getting the belwo error too. The Value(s) for this entry violate a unique index that has been definbed for this form scehma:HPD:Help Desk,entry : INC00000012345, 2 unique indexes, field 1000000161 179 (ARERR 382) What action i need to perform to fix this issue. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
