I think he did not have any default support groups. Go to that users people profile and under support group tab check if he has any default group.If not, set a default support group and have him relogin.
On Wednesday, September 5, 2012 3:38:57 AM UTC-7, Suresh Loganathan wrote: > > ** > Hi Guys, > > I am facing the following error from only one user. I dont know how to > resolve this issue. PFB error message and please advice. This error message > is pop upping when the new ticket has been created. > > *Error Message:* > > > Required Field Cannot be rest to null value > HPD: Help Desk Assigment LOG: Assigned Support Organization ARERR 326 > Required field Cannot be reset to a Null Value > HPD: Help Desk Assigment LOG: Assigned Group ID ARERR 326 > HPD: Help Desk Assigment LOG: Assigned Group ARERR 326 > HPD: Help Desk Assigment LOG: Assigned Support Company ARERR 326 > > > > If i click the Ok button, i am getting the belwo error too. > > > > The Value(s) for this entry violate a unique index that has been definbed > for this form scehma:HPD:Help Desk,entry : INC00000012345, 2 unique > indexes, field 1000000161 179 (ARERR 382) > > > > What action i need to perform to fix this issue. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
