Update: We tried setting the email engine language parameter to en_US.UTF-8. Still it did not work and failed for multibyte chars in the To address field. So as others suggested we will write workflow to filter out multibyte characters from the email addresses before it is even read by email engine. Thanks to everyone for your valuable input.
On Monday, September 17, 2012 12:28:05 PM UTC-7, Grooms, Frederick W wrote: > > I believe the problem is that > com.bmc.arsys.emaildaemon.arsystem.Language=en_US > does not support the unlauts > > I'm thinking (and I could be wrong) that the setting should be the same as > the LC_ALL value: en_US.UTF-8 > > Fred > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:>] On Behalf Of patchsk > Sent: Monday, September 17, 2012 1:32 PM > To: [email protected] <javascript:> > Subject: Re: Use of umlauts in remedy outgoing email address(Ex: volk.bü > [email protected] <javascript:>) causing errors > > ** > Here are the parameters. > > Email Engine: > com.bmc.arsys.emaildaemon.arsystem.Language=en_US > OS = Linux > > > ARServer: > NLS_LANG=american_america.AL32UTF8 > LC_ALL=en_US.UTF-8 > OLANG=C > OS = Linux > > DB: > NLS_LANGUAGE AMERICAN > NLS_TERRITORY AMERICA > NLS_CHARACTERSET AL32UTF8 > NLS_NCHAR_CHARACTERSET AL16UTF16 > > ----- Original Message ----- > On Monday, September 17, 2012 11:05:22 AM UTC-7, Grooms, Frederick W > wrote: > What language do you have the email engine running on (from the > EmailDaemon.properties file)? (And what OS) > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of patchsk > Sent: Monday, September 17, 2012 12:23 PM > To: [email protected] > Subject: Use of umlauts in remedy outgoing email address(Ex: volk.bü > [email protected]) causing errors > > ** > We have some users in Germany and noticed some of them have umlauts(ü) in > their email address.(Ex: volk.bü[email protected]) > While sending notifications to that address from remedy we are seeing > errors in remedy logs. > > Message Text : Email address contains invalid characters. volk.bü > [email protected] > > What is annoying is when this error happens the whole email is failed. It > is not even sending to the other valid email addresses in the To list. > > > Questions: > > 1. Is this really a valid character in email address field? > 2. The error is due to the limitation in remedy email engine or the email > server that remedy email engine connects to that actually sends out the > email? > > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
