Have you tried to use punycode? it normally works. Change the email address to [email protected]
If the number of emails with special characters is low, you can translate them. http://www.charset.org/punycode.php Jose Manuel Huerta http://theremedyforit.com/ On Mon, Sep 17, 2012 at 9:24 PM, Grooms, Frederick W < [email protected]> wrote: > I believe the problem is that > com.bmc.arsys.emaildaemon.arsystem.Language=en_US > does not support the unlauts > > I'm thinking (and I could be wrong) that the setting should be the same as > the LC_ALL value: en_US.UTF-8 > > Fred > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of patchsk > Sent: Monday, September 17, 2012 1:32 PM > To: [email protected] > Subject: Re: Use of umlauts in remedy outgoing email address(Ex: volk.bü > [email protected]) causing errors > > ** > Here are the parameters. > > Email Engine: > com.bmc.arsys.emaildaemon.arsystem.Language=en_US > OS = Linux > > > ARServer: > NLS_LANG=american_america.AL32UTF8 > LC_ALL=en_US.UTF-8 > OLANG=C > OS = Linux > > DB: > NLS_LANGUAGE AMERICAN > NLS_TERRITORY AMERICA > NLS_CHARACTERSET AL32UTF8 > NLS_NCHAR_CHARACTERSET AL16UTF16 > > ----- Original Message ----- > On Monday, September 17, 2012 11:05:22 AM UTC-7, Grooms, Frederick W wrote: > What language do you have the email engine running on (from the > EmailDaemon.properties file)? (And what OS) > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of patchsk > Sent: Monday, September 17, 2012 12:23 PM > To: [email protected] > Subject: Use of umlauts in remedy outgoing email address(Ex: volk.bü > [email protected]) causing errors > > ** > We have some users in Germany and noticed some of them have umlauts(ü) in > their email address.(Ex: volk.bü[email protected]) > While sending notifications to that address from remedy we are seeing > errors in remedy logs. > > Message Text : Email address contains invalid characters. volk.bü > [email protected] > > What is annoying is when this error happens the whole email is failed. It > is not even sending to the other valid email addresses in the To list. > > > Questions: > > 1. Is this really a valid character in email address field? > 2. The error is due to the limitation in remedy email engine or the email > server that remedy email engine connects to that actually sends out the > email? > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
