I have not tried this yet. So far this is for very low number of users. But I will look into your reference if it becomes significant.
Thanks On Monday, September 17, 2012 12:46:58 PM UTC-7, Jose Manuel Huerta Guillén wrote: > > ** > Have you tried to use punycode? it normally works. > > Change the email address to [email protected] <javascript:> > > If the number of emails with special characters is low, you can translate > them. > > http://www.charset.org/punycode.php > > Jose Manuel Huerta > http://theremedyforit.com/ > > > > > On Mon, Sep 17, 2012 at 9:24 PM, Grooms, Frederick W > <[email protected]<javascript:> > > wrote: > >> I believe the problem is that >> com.bmc.arsys.emaildaemon.arsystem.Language=en_US >> does not support the unlauts >> >> I'm thinking (and I could be wrong) that the setting should be the same >> as the LC_ALL value: en_US.UTF-8 >> >> Fred >> >> ----- Original Message ----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected] <javascript:>] On Behalf Of patchsk >> Sent: Monday, September 17, 2012 1:32 PM >> To: [email protected] <javascript:> >> Subject: Re: Use of umlauts in remedy outgoing email address(Ex: volk.bü >> [email protected] <javascript:>) causing errors >> >> ** >> Here are the parameters. >> >> Email Engine: >> com.bmc.arsys.emaildaemon.arsystem.Language=en_US >> OS = Linux >> >> >> ARServer: >> NLS_LANG=american_america.AL32UTF8 >> LC_ALL=en_US.UTF-8 >> OLANG=C >> OS = Linux >> >> DB: >> NLS_LANGUAGE AMERICAN >> NLS_TERRITORY AMERICA >> NLS_CHARACTERSET AL32UTF8 >> NLS_NCHAR_CHARACTERSET AL16UTF16 >> >> ----- Original Message ----- >> On Monday, September 17, 2012 11:05:22 AM UTC-7, Grooms, Frederick W >> wrote: >> What language do you have the email engine running on (from the >> EmailDaemon.properties file)? (And what OS) >> >> ----- Original Message ----- >> From: Action Request System discussion list(ARSList) [mailto: >> [email protected]] On Behalf Of patchsk >> Sent: Monday, September 17, 2012 12:23 PM >> To: [email protected] >> Subject: Use of umlauts in remedy outgoing email address(Ex: volk.bü >> [email protected]) causing errors >> >> ** >> We have some users in Germany and noticed some of them have umlauts(ü) in >> their email address.(Ex: volk.bü[email protected]) >> While sending notifications to that address from remedy we are seeing >> errors in remedy logs. >> >> Message Text : Email address contains invalid characters. >> volk.bü[email protected] >> >> What is annoying is when this error happens the whole email is failed. It >> is not even sending to the other valid email addresses in the To list. >> >> >> Questions: >> >> 1. Is this really a valid character in email address field? >> 2. The error is due to the limitation in remedy email engine or the email >> server that remedy email engine connects to that actually sends out the >> email? >> >> >> >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" >> > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
