I know that there are a lot of email servers that are not compliant with the RFC 6530, needed to use such email addresses.
Probably Remedy is not compatible. Normally email servers create an alias of standard characters address (like [email protected]), so it can be used. Check it. Jose Manuel Huerta http://theremedyforit.com/ On Mon, Sep 17, 2012 at 8:05 PM, Grooms, Frederick W < [email protected]> wrote: > What language do you have the email engine running on (from the > EmailDaemon.properties file)? (And what OS) > > ----- Original Message ----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of patchsk > Sent: Monday, September 17, 2012 12:23 PM > To: [email protected] > Subject: Use of umlauts in remedy outgoing email address(Ex: volk.bü > [email protected]) causing errors > > ** > We have some users in Germany and noticed some of them have umlauts(ü) in > their email address.(Ex: volk.bü[email protected]) > While sending notifications to that address from remedy we are seeing > errors in remedy logs. > > Message Text : Email address contains invalid characters. volk.bü > [email protected] > > What is annoying is when this error happens the whole email is failed. It > is not even sending to the other valid email addresses in the To list. > > > Questions: > > 1. Is this really a valid character in email address field? > 2. The error is due to the limitation in remedy email engine or the email > server that remedy email engine connects to that actually sends out the > email? > > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
