Well, permissions make reference to what I assume must be application license types.
* Infrastructure Change Viewer = Not Applicable * Infrastructure Change Submitter = Read License * Infrastructure Change User = Fixed or Floating * Infrastructure Change Master = Fixed or Floating * Infrastructure Change Config = Fixed or Floating So apparently, at least for 7.6.04 SP2, you do need to give them at least Infrastructure Change Viewer permissions to be able to read the data in CM. It is the one option that will give them a level of access without consuming an application license. However, if they need to be able to do things like update the Work Info or serve as an Infrastructure Change Approver, they need the User, Master, or Config permission to grant them the fixed or floating application license. And for querying changes without updating them, it looks like they need Infrastructure Change Submitter. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, November 14, 2012 8:53 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: When is a Floating Application License "Consumed" ** Natalie, OK, we now get to expand the discussion to an entirely new topic that has at least as much complexity as licensing.... We are now talking about permissions. The note you are getting is not about licensing, it is about permissions. You need to grant users permission to see the data and you have not granted the users in question that permission. The message notes the four different permission groups that would grant you access. For your situation, the Infrastructure Change Viewer permission is what you want. You need to add this group to the users you want to be able to see changes. They do not need a LICENSE to see the data, but they do need permission to see it. Try adding the noted permission to a user and see if that doesn't fix the problem with the message you are getting and the user is now able to open and view the change request - without needing a change license. Now, if you want them to be able to submit changes, you need to add Infrastructure Change Submitter group. Again, you should not need a change license. Now, if you want to be a regular change user or a change admin, you will need a change license as those roles "work" the change requests. I hope this gives you the key to solving this problem. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Wednesday, November 14, 2012 12:23 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: [EXTERNAL] Re: When is a Floating Application License "Consumed" ** Doug: In your last sentence, talking about Change Management, you say These users can work fine with a read license to the application (and you don't actually need to assign someone an application read license to allow them to read the data for the application). Could you talk about that a little more? Right now, in our Quality environment, I don't have *any* Change application licenses at all assigned to my account. I have Incident User, Knowledge User, Task User, and Asset Viewer. I can go to the Overview Console and depending on what lookup I select, see CRQs that are assigned to Support Groups I am a member of. But if I try to double-click one to bring it up in the Change form, I receive a message that says, "Only members of the Infrastructure Change Master, Infrastructure Change User, Infrastructure Change Submitter, and Infrastructure Change Viewer groups may access the Infrastructure Change form. (ARWARN 48269)". This behavior suggests that you don't need to assign a user an application read license in order to read application data only in certain locations. If that's true, users can't read ALL data in the application without a license, but there are certain places where they can read SOME data without a license. Is that correct, or did I misunderstand something? Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov<mailto:nkst...@sandia.gov> ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, November 14, 2012 12:29 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [EXTERNAL] Re: When is a Floating Application License "Consumed" ** Everyone, One more follow-up to my previous message that was explaining when licenses are obtained to try and address some questions that have come up. The model of licensing A user is assigned the potential for a particular type of license - Read, Restricted Read, Floating Write or Fixed Write. Each of these types of licenses have specific capabilities and restrictions. When a user accesses the system WITHOUT accessing data, they will get a Read license assigned to them and their "potential" license is still potential because they have done nothing on the system yet. When a user performs any data access within the scope of their license (any form for AR System licenses and forms licensed for the application for Application licenses), their potential license is obtained for this session. Now, if their potential license is a Read, Restricted Read, or Fixed license, this is not really an event because those types of licenses are ALWAYS available. If their potential license is a Floating Write license, this act of obtaining is significant because a token from a limited pool is obtained. Yes, the license is obtained at ANY data access. That is because you have started work and you are licensed for that type of license so one is obtained for you so that you have no restrictions working within that type of license (otherwise you could for example fill out a bunch of data to modify something and then be refused at the "save" point because you could not obtain a token). The concept of no license needed for read is actually a rather unusual one. Most products require that a user have a license to be able to enter the application at all. For the AR System and BMC applications, you do not need a license to read or submit if that is all you are going to do. Only if you are going to open and change and save something created by someone else do you need a write license. But, if you have a write license of some form, you will obtain that write license whenever you do any data access - including read - within the system. Overview console I tried to be very clear in my previous message. It describes how obtaining a license works within the system and it details the specifics about what is happening. It describes the issue with the Overview console and why a license is obtained. This is true up through and including the current shipping product (8.0 as of this note). Now, I did call out that BMC has recognized that the fact that a broad group of application licenses are obtained on accessing the Overview console is not really what the broader intention and an overall best practice should be. So, this is acknowledgement that BMC understands the issue that is being mentioned and that there is attention being paid about whether this behavior is appropriate. I also called out that the history has been that when BMC has uncovered a situation where the obtaining of licenses is not really what was intended or considered best practice that there is a tendency to change the behavior in future release so that the issue no longer occurs. I gave a couple of examples of this that have occurred in the past. This does not guarantee change; it just shows a trend. Home page and overview console As has been noted, these are really the same thing. The home page is just a copy of the overview console shown in a window on the home page. Same data, same tables being accessed. So, any issues around obtaining licenses are the same. Change Management license obtaining One question that comes up is how many people within the org really need change management licenses? Approving changes does not require a change management license. Working tasks does not require a change management license. People who work the change PROCESS need Change Management licenses. We tend to find that in many customer sites, there are many people assigned floating licenses for change management who actually never change a change request ticket itself. These users can work fine with a read license to the application (and you don't actually need to assign someone an application read license to allow them to read the data for the application). From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 14, 2012 7:05 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: When is a Floating Application License "Consumed" ** Hi Shawn, It has not changed for the Overview Console (yet). That is what we are looking to address in this thread. One point of clarification, there is not a different Overview Console for the Customizable Home Page. The CHP uses inline forms to display the actual Overview Console. Either way were have been told by BMC staff that a license is only used when saving (create/modify). Like Tony I am going to have to explain that is not completely accurate (I've started but since mgmt is still in shock from having to think about paying for CM licensing to cover ~300 people because it was "free" when CM was homegrown, I get that shutup look each time I mention this issue). Jason On Nov 14, 2012 6:18 AM, "Pierson, Shawn" <shawn.pier...@sug.com<mailto:shawn.pier...@sug.com>> wrote: > > I want to jump in and ask a question on this specific to the example of the > Overview Console, and the area I'm specifically most interested in is the > customizable Home Page version of it, rather than the standalone Overview > Console. You said, > > "As BMC has uncovered areas where licenses were being obtained where we did > not think it was appropriate (see the previous two examples), changes have > been made in later releases to make sure that adjustments were made to not > grab license tokens earlier than was intended." > > Can you specify what version of ITSM the behavior was changed in to not grab > licenses from the Overview Console? > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of > Mueller, Doug > Sent: Tuesday, November 13, 2012 2:33 PM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Re: When is a Floating Application License "Consumed" > > Claire, > > Remember, you asked..... > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the > Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
