What we need is to go back to the SHR:Consolidation form. It did everything you needed to do and more! If you needed a field on the table, you add it to the SHR form, you add it to the one active link and boom you have it on your table, not like now where you have to add it to 100 places (Insert sarcasm here) to see it on the table. Maybe that is the solution. Create your own home page with your own form and table.
The part that is most annoying and aggravating is that you consume a license for an application you are not even going to access just because someone else on your team has a ticket in the group queue and it shows up at the top of your table on the console. This is becoming a nightmare. I do not know how we would be defending our side of this "battle" without RRR.se! Misi and Magnus have been amazing and their tool has made it so much easier to determine what we are really using and how to allocate the licenses properly and ultimately what to purchase when the time comes. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Wednesday, November 14, 2012 9:05 AM To: [email protected] Subject: Re: When is a Floating Application License "Consumed" ** Hi Shawn, It has not changed for the Overview Console (yet). That is what we are looking to address in this thread. One point of clarification, there is not a different Overview Console for the Customizable Home Page. The CHP uses inline forms to display the actual Overview Console. Either way were have been told by BMC staff that a license is only used when saving (create/modify). Like Tony I am going to have to explain that is not completely accurate (I've started but since mgmt is still in shock from having to think about paying for CM licensing to cover ~300 people because it was "free" when CM was homegrown, I get that shutup look each time I mention this issue). Jason On Nov 14, 2012 6:18 AM, "Pierson, Shawn" <[email protected]<mailto:[email protected]>> wrote: > > I want to jump in and ask a question on this specific to the example of the > Overview Console, and the area I'm specifically most interested in is the > customizable Home Page version of it, rather than the standalone Overview > Console. You said, > > "As BMC has uncovered areas where licenses were being obtained where we did > not think it was appropriate (see the previous two examples), changes have > been made in later releases to make sure that adjustments were made to not > grab license tokens earlier than was intended." > > Can you specify what version of ITSM the behavior was changed in to not grab > licenses from the Overview Console? > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]<mailto:[email protected]>] On Behalf Of > Mueller, Doug > Sent: Tuesday, November 13, 2012 2:33 PM > To: [email protected]<mailto:[email protected]> > Subject: Re: When is a Floating Application License "Consumed" > > Claire, > > Remember, you asked..... > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the > Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
