Fortunately, in my organization I've already been pushing some users that primarily use Incident Management to set the Incident Management Console to their Home Page in the Application Preferences instead of the customizable home page. I would expect this should help prevent Change Management licenses that they would rarely even use from being grabbed automatically. I have some other users that could probably have other things set to their homepages as well that would minimize unnecessary license usage as well as make things easier as they won't have to click through an unnecessary menu to get to the one application they use.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, November 14, 2012 9:05 AM To: arslist@ARSLIST.ORG Subject: Re: When is a Floating Application License "Consumed" ** Hi Shawn, It has not changed for the Overview Console (yet). That is what we are looking to address in this thread. One point of clarification, there is not a different Overview Console for the Customizable Home Page. The CHP uses inline forms to display the actual Overview Console. Either way were have been told by BMC staff that a license is only used when saving (create/modify). Like Tony I am going to have to explain that is not completely accurate (I've started but since mgmt is still in shock from having to think about paying for CM licensing to cover ~300 people because it was "free" when CM was homegrown, I get that shutup look each time I mention this issue). Jason On Nov 14, 2012 6:18 AM, "Pierson, Shawn" <shawn.pier...@sug.com<mailto:shawn.pier...@sug.com>> wrote: > > I want to jump in and ask a question on this specific to the example of the > Overview Console, and the area I'm specifically most interested in is the > customizable Home Page version of it, rather than the standalone Overview > Console. You said, > > "As BMC has uncovered areas where licenses were being obtained where we did > not think it was appropriate (see the previous two examples), changes have > been made in later releases to make sure that adjustments were made to not > grab license tokens earlier than was intended." > > Can you specify what version of ITSM the behavior was changed in to not grab > licenses from the Overview Console? > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of > Mueller, Doug > Sent: Tuesday, November 13, 2012 2:33 PM > To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> > Subject: Re: When is a Floating Application License "Consumed" > > Claire, > > Remember, you asked..... > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > attend wwrug12 www.wwrug12.com<http://www.wwrug12.com> ARSList: "Where the > Answers Are" _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
