Patrick, ARSSO? What's that?
If anyone is really interested in learning about the benefits of SNOW, joining a SNOW forum and asking the question may be a good use of some time. I know people who have nothing but good things to say about SNOW even when given the choice of ITSM products: there are companies running both for political reasons! (The following is off topic.) I note Shawn's comments about the ITSM interface and tabs. One of the problems I've seen with ITSM since the days of AR System 5.2 (was it called ITSM back then?) is that the UIs are not consistent. The answer to everything is more tabs and randomly opening windows to select stuff. A friend of mine likes to remind me that the use of tabs implies too much information is being offered to the user, and tabs in tabs should be made illegal. I think MS Word used tabs in tabs within the preferences, but I can't remember when. Truly an awful design. Look at Google: they really got "simple" and their UIs are well thought out (I'm sure there's an exception though). I was looking at car insurance last night and discovered the car insurance search tool (UK only?). The UI was really slick and a pleasure to use, with lots of directional information and pointers to the next steps. For example, additional driver input fields only appeared when I told it there will be an additional driver, and as I typed in my occupation, it prompted me with the answer. Shawn makes the point about Twitter integration. Quite, surely the Mid Tier's massive consumption of CPU/memory on startup could be addressed before time is spent on chat clients and Twitter integration. Grass is always greener on the other side of the hill, but equally, focusing on the core product is a key to success. John _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
