LJ, Agreed - should be a 5 minute add-on install to get this functionality (for any ARS version).
-John On Fri, Jan 11, 2013 at 12:39 PM, Longwing, LJ CTR MDA/IC < [email protected]> wrote: > Joe, > I used to be confused about Twitter as well....but look at it as just > another notification/reply loop. You receive emails from Remedy, > right?....people want the ability to receive Text messages from > Remedy....Twitter is just another notification method....if people want > their Remedy system to notify them on Twitter regarding the status of > something going on....sure, why not. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Joe D'Souza > Sent: Friday, January 11, 2013 11:35 AM > To: [email protected] > Subject: Re: ServiceNow as SRM replacement? > > I don't get that twitter and RSS integration and the need for that either. > I can understand the need for available OTB integrations to other mass > communication media such as maybe Skype or NetMeeting. > > But Twitter? To tweet what exactly? > > "Oh I just logged into Remedy and am now at my home page, I got 14 > incidents assigned to me and I'm on my first cup of <can't tell you what > kind of > beverage>!! Yay!!" > > Nay... > > Point is what kind of a business use would twitter integrations really > serve? Apart from everyone uses it these days and it would be nice to be > able to communicate with users from there.. You could do it on cleaner > tools like Skype or NetMeeting or good old email. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Pierson, Shawn > Sent: Friday, January 11, 2013 9:36 AM > To: [email protected] > Subject: Re: ServiceNow as SRM replacement? > > A former colleague who is very knowledgeable with Remedy started working > with Service Now a few years back. The last time I heard from him, he > seemed to be pretty happy with the capabilities of Service Now. I've not > tried it any further than watching demos, but it didn't seem that great to > me. However, since someone whose opinion on Remedy I trust seems to think > highly of it, I don't think we can completely dismiss it. > > Remedy is great, but there are some things that hold it back. All ITSM > apps should have WYSIWYG editors on the Notes fields, for example. Real > SSO where you don't have to log in to the application at all if you are on > your corporate network should be included out of the box. The GUI should > be streamlined even further instead of going back to adding even more tabs > like > 8.0 does (although to be fair, while I am not happy to see a return of the > Categorization tab, my users are.) Remedy is a great toolset and I still > think the best ITSM suite out there, but there needs to be a lot of > movement forward and in some cases disruptive redesign to stay in the lead. > I'd much rather see BMC focus on continuing to clean up the interface > before they add more features like Twitter integrations and stuff that > isn't as important. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Tauf Chowdhury > Sent: Thursday, January 10, 2013 5:38 PM > To: [email protected] > Subject: ServiceNow as SRM replacement? > > All, > A little birdie was chirping the other day and I heard something about SNow > having an integration or some type of implementation scenario where it is > taking the place of SRM But still have AR and ITSM on the fulfillment side. > I'm sure it's possible but my question to you folks > is: > 1. Have you done it > 2. If so, what gives? How'd it go? > > I understand the drawbacks so we don't have to go there but feel free if > you'd like :) > > Sent from my iPhone > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers > Are, and have been for 20 years" > > Private and confidential as detailed here: > http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access > the link, please e-mail sender. > > > ____________________________________________________________________________ > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEG<http://www.kineticdata.com/Events/KEG.html> 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
