I will grant your point about the Service Catalog for SNOW being time-consuming with the caveat that all new-to-the-user products have a learning curve (I'm looking at you Windows 8). However, with only the SNOW online documentation, I was able to create a basic service in 15 minutes. A change request in only 20 minutes. Again, 0 training.
But here's a couple of interesting tidbits that may/may not be more important - 1. The cost of SNOW implementation and 5 years of "licenses" was still cheaper than our incomplete Remedy implementation (in our scenario) 2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the US Federal Gov 3. SNOW has worked in every browser type I have tried (I'm looking at you SRM 8) Regards, Jim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Friday, January 11, 2013 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: ServiceNow as SRM replacement? ** you mention SSO .. it is weird why they did not continue ARSSSO ... It worked great.. I had it working with the Air Force Research Laboratory Rome NY, It was definitely quirky to setup.. but it never failed.. It used the CAC cards and or userid login and was TRUE SSO.. no security through obscurity garbage.. but.. I get the impression the engineer at remedy who created it on his own, was not really authorized to do so, and since stopped working or was released.. Cause remedy never ever continued in it.. it just faded into the fog.. SAD quiet sad.. it worked well.. On Fri, Jan 11, 2013 at 9:37 AM, Lee Cullom <lee.cul...@northcraftanalytics.com> wrote: Tauf, Note: Implementation of ServiceNow's Service Catalog is extremely time-consuming as compared to SRM. It has a great interface for demonstrations, but you might want to consider having a look at this for more detail (see change as a requestable offering in Remedy vs. SNOW): http://www.itsmuniversity.net/service-now-vs-remedy-change-management/ Lee Cullom | Northcraft Analytics IT Metrics Specialist | Business Intelligence for ITSM Direct - 678-438-7244 | lee.cul...@northcraftanalytics.com Main - (678) 664-ITSM http://www.northcraftanalytics.com Click on "View Demo" to see the product in action -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, January 10, 2013 6:38 PM To: arslist@ARSLIST.ORG Subject: ServiceNow as SRM replacement? All, A little birdie was chirping the other day and I heard something about SNow having an integration or some type of implementation scenario where it is taking the place of SRM But still have AR and ITSM on the fulfillment side. I'm sure it's possible but my question to you folks is: 1. Have you done it 2. If so, what gives? How'd it go? I understand the drawbacks so we don't have to go there but feel free if you'd like :) Sent from my iPhone _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" -- Patrick Zandi _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
