Couple comments: 1. The cost of SNOW implementation and 5 years of "licenses" was still cheaper than our incomplete Remedy implementation (in our scenario)
I can sell you a marble - that will cost less than SNOW implementation and 5 years licenses. That is sort of a misleading thing to consider. The REAL question is -- does your company -operate better -operate faster -positioned for flexibility Because - reality is -- a company is willing to pay more - for a solution that gives them -operate better -operate faster -positioned for flexibility (so cost is a bad litmus test, unfortunately - just an easy litmus test) *** We should come up with a way to measure improvement. (that could really end some debates) (Maybe nobody creates such a test - because nobody actually wants to know (hmmmmm)) >From what I hear from SNOW converts is that they are not -operating better -operating faster -positioned for flexibility They are just using a different tool - almost a big net 0. (which is a waste of time/money/attention) 2. SNOW is working with FEDRAMP to be an authorized cloud vendor for the US Federal Gov *** This is a good thing for SNOW 3. SNOW has worked in every browser type I have tried (I'm looking at you SRM 8) *** To me -- this is showstopper type of stuff (1 and 2 above -- these are debates) -- having people (customers) not be able to use your self-service unless they fall under your "See list of supported browsers" is quite limiting and is an unwise position to be in. *** I KNOW THIS IS PRO KINETIC STATEMENT *** The real benefit (low hanging fruit) for most Remedy customers right now is Self Service/Request Management… IMHO - the lowest hanging fruit - is to just hang an enhancement on to your existing solution (whether ITSM 7.6.x, 7,6,custom,???) This is the Kinetic approach -- install a module (Kinetic Request) -- and start configuring your Self Service… To me - it makes NO SENSE to upgrade your world to v8 just to get SRM8 etc… (crazy) Just install Calendar -- start configuring your calendars -- no need to upgrade the whole shooting match. Just install Surveys -- start configuring your surveys -- no need to upgrade the whole shooting match. etc... The BMC ITSM approach of "swallow whole pill" is an unwise approach for a customer. You should only touch what needs touching :) (Isn't that a fundamental of good operations management???) Upgrading Incident,Change,CMDB, Asset, SLM, RKM, blah blah blah -- to get a nicer looking SRM - is [fill in blank]!!! (((I should probably say "You should only touch what needs touching"™ ))) (Not sure if that character will make it through email programs (it was a T M (trademark)) Wouldn't it seem like a better approach to be something like this: 1) Solid ARS 2) Solid ITSM base -- Incident,Chg, etc… (All modular) 3) Functional enhancements: Calendaring Surveying Purchasing Knowledge Mgmt Dashboards Costing Time Mgmt Proj Mgmt (the list goes on) Instead of getting a new (more solid) ITSM base over and over? Could you imagine the breadth of functionality that could be built if the base quit changing? (Oh - and BTW - the added functionality is "selectable" -- so you don't have to have it - if not relevant) Maybe I should design a new ITSM world. (Any takers???) We could build a consortium -- each member company would pay $10k/year -- with unlimited usage… I bet we could get 50 companies to start pretty easily. Then after V1 -- we would get 200 companies to join... -John -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." *Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - KEG<http://www.kineticdata.com/Events/KEG.html> 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
