In the BMC Remedy Action Request System 7.6.04: Form and Application Objects Guide, page 122, there is a section stating:
"Overlays do not perform the following functions:" "Automatically merge customizations with functionality added during upgrades. For example, if a filter has three new actions in an upgraded application, those actions will not automatically be added to the filter's existing overlay. Instead, you must identify the new actions by comparing the overlay to the upgraded origin object and then add them to the overlay if you decide to use them." It is not clear if that same logic pertains to new fields added to a BMC developed form. I do know that the Best Practice Conversion Utility (BPCU) is the solution to identifying differences between existing and upgraded objects, and this utility is used to convert changes into overlays and custom objects. I hope this helps. Rhonda From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lisa Kemes Sent: Monday, January 28, 2013 10:19 AM To: [email protected] Subject: Overlays and Original Forms (Easy Question) ** We are using ARS 7.6.04 I have a simple change I would like to make to a form (turning on the What's This feature by going to Properties/Menu Access/ and checking "help") I'm surprised that this feature isn't automatically turned on, but I'm new to the OOB ITSM. So I have to create an Overlay to the form to change this, no problem. My question is, when we eventually upgrade to 8.0 this overlay will not be touched (thus keeping my customization), but the original form below it might change (like maybe a new field, etc). Are these changes to the original form when upgraded, show up on the Overlay? Just trying to understand...... Thanks! Lisa _ARSlist: "Where the Answers Are" and have been for 20 years_ -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
