Thanks David! Lisa
On Mon, Jan 28, 2013 at 4:05 PM, Easter, David <[email protected]> wrote: > ** > > It’s not so much the forms as it is the views…**** > > ** ** > > In the 7.6.04 and 8.0.00 release, all fields in a form are added to the > view overlay and are editable when you created a view overlay. This > behavior masks even the base fields from any upgrades or hotfix. In other > words, if you have a view overlay and an additional field is added to the > base form (either by BMC or via a custom object), it currently does not > “show through” into your view overlay.**** > > ** ** > > It is tentatively expected that the 8.1.00 release will address this > issue. This is one of the more commonly identified limitations of overlays > when we talk with developers/customers.**** > > ** ** > > -David J. Easter**** > > Manager of Product Management, AR System**** > > BSM & Atrium Solutions Management**** > > BMC Software, Inc.**** > > **** > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc.**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Ersland, Rhonda > *Sent:* Monday, January 28, 2013 11:55 AM > *To:* [email protected] > *Subject:* Re: Overlays and Original Forms (Easy Question)**** > > ** ** > > ** **** > > In the BMC Remedy Action Request System 7.6.04: Form and Application > Objects Guide, page 122, there is a section stating: **** > > ** ** > > “Overlays *do not *perform the following functions:”**** > > “*Automatically merge customizations with functionality added during > upgrades*. For example, if a filter has three new actions in an upgraded > application, those actions will not automatically be added to the filter’s > existing overlay. Instead, you must identify the new actions by comparing > the overlay to the upgraded origin object and then add them to the overlay > if you decide to use them.”**** > > ** ** > > It is not clear if that same logic pertains to new fields added to a BMC > developed form. I do know that the Best Practice Conversion Utility (BPCU) > is the solution to identifying differences between existing and upgraded > objects, and this utility is used to convert changes into overlays and > custom objects. **** > > ** ** > > I hope this helps. > Rhonda **** > > ** ** > > ** ** > > ** ** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Lisa Kemes > *Sent:* Monday, January 28, 2013 10:19 AM > *To:* [email protected] > *Subject:* Overlays and Original Forms (Easy Question)**** > > ** ** > > ** **** > > We are using ARS 7.6.04**** > > **** > > I have a simple change I would like to make to a form (turning on the > What's This feature by going to Properties/Menu Access/ and checking > "help") I'm surprised that this feature isn't automatically turned on, but > I'm new to the OOB ITSM.**** > > **** > > So I have to create an Overlay to the form to change this, no problem.**** > > **** > > My question is, when we eventually upgrade to 8.0 this overlay will not be > touched (thus keeping my customization), but the original form below it > might change (like maybe a new field, etc).**** > > **** > > Are these changes to the original form when upgraded, show up on the > Overlay?**** > > **** > > Just trying to understand......**** > > **** > > Thanks!**** > > **** > > Lisa**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > > [image: [First Republic Bank logo]]**** > ------------------------------ > > The information transmitted is intended only for the person or entity to > which it is addressed and may contain confidential and/or privileged > material. 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