Doug, Thanks again for taking the time to answer my questions!!
Yes, this helps a lot and what I suspected, but just wanted to make sure I got it correct. Lisa Kemes On Tue, Jan 29, 2013 at 12:42 PM, Mueller, Doug <[email protected]>wrote: > ** > > Lisa,**** > > ** ** > > The other answers you have gotten are accurate, but they do not really > address the question that you asked**** > > so I wanted to send a note to make sure that all was clear.**** > > ** ** > > First, you can overlay many different things. In your situation, there > are three that are significant:**** > > ** ** > > Forms**** > > Views**** > > Fields**** > > ** ** > > The Form overlay covers the FORM PROPERTIES and is a container if you are > trying to overlay something that**** > > the form contains.**** > > ** ** > > The View overlay covers the VIEW PROPERTIES and the DISPLAY PROPERTIES of > fields.**** > > ** ** > > The Field overlay covers the FIELD PROPERTIES – everything about a field > that is not a display property.**** > > ** ** > > ** ** > > In your case, you are overlaying a Form to cover a form property. This > does not overlay the view or any field**** > > on the form.**** > > ** ** > > When you upgrade, the form overlay is overlaying the form properties so if > there are changes to the form**** > > properties (the default get list or indexes or something else like that), > your overlay will not pick it up. Note**** > > that indexes are a special exception as they will really be there as they > are needed for base but otherwise, you**** > > will not see the form properties.**** > > ** ** > > However, you have not overlaid the view or fields or anything else so all > changes there will show through.**** > > Any new fields or changed view or anything else will show through without > issue…..**** > > ** ** > > ** ** > > ** ** > > Now, to go back to David's answer about views.**** > > > If you ADDITIONALLY added a new field for example as a new custom field to > your form, you would then**** > > overlay the view (needed to make that field visible) and create a custom > field. On upgrade, your custom**** > > field would be there and your overlaid view would remain in place. Any > change to the screen layout would**** > > not show through (you would have to drop and recreate the view overlay and > then add your custom field**** > > back in). Any change to field properties other than display would come > through as you did not overlay the**** > > individual fields.**** > > ** ** > > And, as David noted, there may be a fix for the need to overlay the view > in a blocking way so that even display**** > > properties for other fields would come through in a future release.**** > > ** ** > > ** ** > > ** ** > > So, for your situation, your form overlay and change to form properties > without overlaying view or field would**** > > inherit all view/field changes of an upgrade. Only the form properties > themselves are overlaid.**** > > ** ** > > I hope this clarification helps,**** > > ** ** > > Doug Mueller**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Lisa Kemes > *Sent:* Monday, January 28, 2013 10:19 AM > *To:* [email protected] > *Subject:* Overlays and Original Forms (Easy Question)**** > > ** ** > > ** **** > > We are using ARS 7.6.04**** > > **** > > I have a simple change I would like to make to a form (turning on the > What's This feature by going to Properties/Menu Access/ and checking > "help") I'm surprised that this feature isn't automatically turned on, but > I'm new to the OOB ITSM.**** > > **** > > So I have to create an Overlay to the form to change this, no problem.**** > > **** > > My question is, when we eventually upgrade to 8.0 this overlay will not be > touched (thus keeping my customization), but the original form below it > might change (like maybe a new field, etc).**** > > **** > > Are these changes to the original form when upgraded, show up on the > Overlay?**** > > **** > > Just trying to understand......**** > > **** > > Thanks!**** > > **** > > Lisa**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
