Lisa, The other answers you have gotten are accurate, but they do not really address the question that you asked so I wanted to send a note to make sure that all was clear.
First, you can overlay many different things. In your situation, there are three that are significant: Forms Views Fields The Form overlay covers the FORM PROPERTIES and is a container if you are trying to overlay something that the form contains. The View overlay covers the VIEW PROPERTIES and the DISPLAY PROPERTIES of fields. The Field overlay covers the FIELD PROPERTIES - everything about a field that is not a display property. In your case, you are overlaying a Form to cover a form property. This does not overlay the view or any field on the form. When you upgrade, the form overlay is overlaying the form properties so if there are changes to the form properties (the default get list or indexes or something else like that), your overlay will not pick it up. Note that indexes are a special exception as they will really be there as they are needed for base but otherwise, you will not see the form properties. However, you have not overlaid the view or fields or anything else so all changes there will show through. Any new fields or changed view or anything else will show through without issue..... Now, to go back to David's answer about views. If you ADDITIONALLY added a new field for example as a new custom field to your form, you would then overlay the view (needed to make that field visible) and create a custom field. On upgrade, your custom field would be there and your overlaid view would remain in place. Any change to the screen layout would not show through (you would have to drop and recreate the view overlay and then add your custom field back in). Any change to field properties other than display would come through as you did not overlay the individual fields. And, as David noted, there may be a fix for the need to overlay the view in a blocking way so that even display properties for other fields would come through in a future release. So, for your situation, your form overlay and change to form properties without overlaying view or field would inherit all view/field changes of an upgrade. Only the form properties themselves are overlaid. I hope this clarification helps, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lisa Kemes Sent: Monday, January 28, 2013 10:19 AM To: [email protected] Subject: Overlays and Original Forms (Easy Question) ** We are using ARS 7.6.04 I have a simple change I would like to make to a form (turning on the What's This feature by going to Properties/Menu Access/ and checking "help") I'm surprised that this feature isn't automatically turned on, but I'm new to the OOB ITSM. So I have to create an Overlay to the form to change this, no problem. My question is, when we eventually upgrade to 8.0 this overlay will not be touched (thus keeping my customization), but the original form below it might change (like maybe a new field, etc). Are these changes to the original form when upgraded, show up on the Overlay? Just trying to understand...... Thanks! Lisa _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
