Alan,

I am not sure where your experience comes from.

However - Kinetic products are all API programs (heavy usage of API in
fact) and BMC has allowed ALL the Kinetic products into On-Demand.

So - that conflicts with your statement of:
No customization
No API


BMC - does not let you "willy nilly" customize the system - but they do let
you do modifications - you just need to have them validated.
(And that is a smart thing anyway)


If you like Remedy itself - I think Remedy On Demand is just fine.


-John





On Wed, Feb 13, 2013 at 9:28 AM, Alan Truelove <[email protected]>wrote:

> **
> Do not use; don't let your dog use.  No customization possible, and as for
> API methods, forget it.
> Either go to Remedy Footprints, or FORCE, or any of the newer products (I
> am currently looking at 9 of them..........would love to share remarks off
> the record...)
>
>
>   ------------------------------
> *From:* SUBSCRIBE arslist Aditya Sharma <[email protected]>
> *To:* [email protected]
> *Sent:* Tuesday, February 12, 2013 2:20 PM
> *Subject:* Re: Remedy OnDemand
>
> ** **
> BMC Remedy OnDemand is delivering services to 125+ satisfied customers
> globally.
> Sent from my BlackBerry® smartphone from !DEA
> ------------------------------
> *From: * "Barbour, Brandi D" <[email protected]>
> *Sender: * "Action Request System discussion list(ARSList)" <
> [email protected]>
> *Date: *Tue, 12 Feb 2013 17:39:54 +0000
> *To: *<[email protected]>
> *ReplyTo: * [email protected]
> *Subject: *Remedy OnDemand
>
>  All,
> I saw some comments concerning Remedy OnDemand from back in 2011.  I am
> hoping to get some other feedback from current customers of this platform
> or customers that were investigating this and decided to stay on site.  How
> is performance?  Any limitations you have found after rolling it out?  Any
> other information that you would like to share is appreciated.
>
> Thank You,
> Brandi
>
>
>
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-- 

*John Sundberg*
Kinetic Data, Inc.
"Your Business. Your Process."

*Save The Date! *Second Annual KEG (Kinetic Enthusiasts Group)
Feb. 25th - March 1st in Denver, CO. For more information click here -
KEG<http://www.kineticdata.com/Events/KEG.html>

651-556-0930 I [email protected]
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