This was June, 2011 -- management (very bad and uneducated) had negative interest in customizing RemedyOnDemand, and BMC Support were of no help... about all I could do was to download the necessary Ticket collections using Remedy reports, (at regular intervals using Windows 'Chron Job' as I recall) and then manipulate the data using a VB Windows application --- (this worked fine and was far more flexible, e.g. Weekly Reports which adapted to 3 day weekends etc...). Data import of new CI's was done manually, one by one ... (hrs of work)....
________________________________ From: "Brock, Anne" <[email protected]> To: [email protected] Sent: Wednesday, February 13, 2013 4:32 PM Subject: Re: Remedy OnDemand ** Hi, Allen – I’m surprised to hear your comments. Maybe something got mis-communicated when you were using it? Remedy OnDemand DOES allow both customizations and API access. As Aditya said, we're providing Remedy OnDemand to over 125 very successful customers. Maybe you were on it very early when we were more cautious about customizations (although we still allowed them)? I’m sorry you had a bad experience with it; but anyone who is interested should talk with their account manager to learn current state. From:Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alan Truelove Sent: Wednesday, February 13, 2013 7:28 AM To: [email protected] Subject: Re: Remedy OnDemand ** Do not use; don't let your dog use. No customization possible, and as for API methods, forget it. Either go to Remedy Footprints, or FORCE, or any of the newer products (I am currently looking at 9 of them..........would love to share remarks off the record...) ________________________________ From:SUBSCRIBE arslist Aditya Sharma <[email protected]> To: [email protected] Sent: Tuesday, February 12, 2013 2:20 PM Subject: Re: Remedy OnDemand ** ** BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerry® smartphone from !DEA ________________________________ From: "Barbour, Brandi D" <[email protected]> Sender: "Action Request System discussion list(ARSList)" <[email protected]> Date: Tue, 12 Feb 2013 17:39:54 +0000 To: <[email protected]> ReplyTo: [email protected] Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
