John,
That is funny. You certainly seized the opportunity to plug your product. Misi might have competition with product plugs :) Both your products and Misi are top notch. I would highly encourage all the people on the list who don't know much about Kinetic or RRR to really look at these products. Cheers, Brian From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Wednesday, February 13, 2013 3:13 PM To: [email protected] Subject: Re: Remedy OnDemand ** I think it would be a great thing to learn about Kinetic products. In fact -- we are holding our annual user convention Kinetic Enthusiasts Group (KEG) at the end of Feb in Colorado. http://www.kineticdata.com/Events/KEG.html At KEG - you will learn about all the Kinetic products - and the Kinetic philosophy. (which BTW - reuse is KING -- is a core philosophy) (Ever see a set of filters shared on the ARSList? -- very rare -- because the foundation is not built for reuse (tied to fieldIDs) -- which means every company gets to cross the same barriers/pain as the next company -- bad plan IMHO) Kinetic is built to be extended within the framework -- so we can all share :) As example: Active Directory: http://community.kineticdata.com/20_Kinetic_Task/Task_Handlers/Active_Direct ory Yammer: http://community.kineticdata.com/20_Kinetic_Task/Task_Handlers/Yammer Also at KEG - there will be plenty of customers who are using or are evaluating Remedy On Demand - so you could talk to companies who are in the trenches and find their responses/reactions. Also -- you will find plenty of companies who have tried other SRM products (BMC/NewScale specifically) -- and have chosen to move to Kinetic. Feel free to ask them why it was a good idea (or a bad idea) -- maybe it can save your company thousands/millions of $. We recently had a customer win a multi billion $ project -- which they claim was heavily due to Kinetic Request (BTW - I did say Billion). *** Take note BMC :) The situation in the SRM world is -- each product has it's +/- -- and knowing up front those +/- can help guide you to a better path. Maybe BMC SRM is good for you -- maybe it is not. Maybe NewScale is good for you -- maybe it is not. Maybe Kinetic Request is good for you -- maybe it is not. The thing I find is - that nearly all companies that switch from product X to Kinetic Request -- did it for reasons that were predictable upfront. (And most are for: flexibility, business agility, risk management, general manageability, and upgradeability) These are not things that a simple dot version upgrade can address - these are core issues -- maybe your company cares about them -- maybe they don't. See you at KEG ;) KEG - Mon-Wed -- foundation training, Thu-Fri -- getting jiggy with it :) -John On Wed, Feb 13, 2013 at 1:00 PM, Alan Truelove <[email protected] <mailto:[email protected]> > wrote: ** Thanks for info -- I need to learn more about Kinetic products-- when I was using RemedyOnDemand (for 3 mo) at somewhere that shall be nameless (FINRA) there was no question of buying any 3rd party product--- in fact Management took a dim view of several user-friendly VB WindowsForm apps I developed (although the 'operators' loved them...) _____ From: John Sundberg <[email protected] <mailto:[email protected]> > To: [email protected] <mailto:[email protected]> Sent: Wednesday, February 13, 2013 10:57 AM Subject: Re: Remedy OnDemand ** Alan, I am not sure where your experience comes from. However - Kinetic products are all API programs (heavy usage of API in fact) and BMC has allowed ALL the Kinetic products into On-Demand. So - that conflicts with your statement of: No customization No API BMC - does not let you "willy nilly" customize the system - but they do let you do modifications - you just need to have them validated. (And that is a smart thing anyway) If you like Remedy itself - I think Remedy On Demand is just fine. -John On Wed, Feb 13, 2013 at 9:28 AM, Alan Truelove <[email protected] <mailto:[email protected]> > wrote: ** Do not use; don't let your dog use. No customization possible, and as for API methods, forget it. Either go to Remedy Footprints, or FORCE, or any of the newer products (I am currently looking at 9 of them..........would love to share remarks off the record...) _____ From: SUBSCRIBE arslist Aditya Sharma <[email protected] <mailto:[email protected]> > To: [email protected] <mailto:[email protected]> Sent: Tuesday, February 12, 2013 2:20 PM Subject: Re: Remedy OnDemand ** ** BMC Remedy OnDemand is delivering services to 125+ satisfied customers globally. Sent from my BlackBerryR smartphone from !DEA _____ From: "Barbour, Brandi D" <[email protected] <mailto:[email protected]> > Sender: "Action Request System discussion list(ARSList)" <[email protected] <mailto:[email protected]> > Date: Tue, 12 Feb 2013 17:39:54 +0000 To: <[email protected] <mailto:[email protected]> > ReplyTo: [email protected] <mailto:[email protected]> Subject: Remedy OnDemand All, I saw some comments concerning Remedy OnDemand from back in 2011. I am hoping to get some other feedback from current customers of this platform or customers that were investigating this and decided to stay on site. How is performance? Any limitations you have found after rolling it out? Any other information that you would like to share is appreciated. Thank You, Brandi The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - <http://www.kineticdata.com/Events/KEG.html> KEG 651-556-0930 <tel:651-556-0930> I [email protected] <mailto:[email protected]> <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." Save The Date! Second Annual KEG (Kinetic Enthusiasts Group) Feb. 25th - March 1st in Denver, CO. For more information click here - <http://www.kineticdata.com/Events/KEG.html> KEG 651-556-0930 I [email protected] <mailto:[email protected]> <http://www.kineticdata.com/> www.kineticdata.com I <http://community.kineticdata.com/> community.kineticdata.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
