And I'm currently working with BizTalk as the middleware to talk to other apps which seems to be pretty versatile too - the only limitations that I have so far seen are mostly from Remedy with its shortcomings with reference to web services..
And yet some of those seem to be not so hard to circumvent using some quick and dirty methods. I am still on a PoC of these Q&D methods, but theoretically, it should work. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carl Wilson Sent: Saturday, May 25, 2013 4:51 AM To: [email protected] Subject: Re: need help about integrating ITSM with Service now Hi, If you require integration to more than one vendor then I suggest looking into a reusable third party application. BMC Atrium Orchestrator has a Service Now Adapter and associated processes that can be utilised. This can then be reused as additional vendors require an interface. _____ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy consultant Sent: May 24, 2013 4:55 AM To: [email protected] Subject: Re: need help about integrating ITSM with Service now ** Hello All, Thank you for your suggestions. As i said in my previous mail that We are trying to integrate ITSM with service now ,it means we would like to send incidents from ITSM to Service now system as there are few vendors who are using Service now as a ticketing tool. I have gone through the Service now wiki and i found that there are 2 plugin which needs to be installed .Plugin name are as follows : * Web Service Consumer Plugin (com.glide.web_service_consumer) * Web Service Application Plugin (com.glide.web_service_application) Does it means we need to install these two plugin on Remedy server ? Correct me if i am wrong. If answer is yes then could you please let me know how i can download these plugin ? ----Amar On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza <[email protected]> wrote: ** Amar, You have very loosely used the word integrate. Integrate could mean any number of things. So with that very abstract idea of what you need to get done, I would suggest the use of web services to do what you need to. While there are some limitations going that path (most of which are described in the web services section of the integration guide), it would be a path with least resistance, with a fairly quick turnaround, should you face no problems. To the best of my knowledge, ServiceNow is Web Service capable too, so it would be the ideal tool, given the lack of detailed information of what you need to get done. Joe _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Remedy consultant Sent: Wednesday, May 22, 2013 11:47 PM To: [email protected] Subject: need help about integrating ITSM with Service now ** Hello All, We are trying to integrate ITSM with service now (in which ITSM will create incidents tickets in service now) . could you please provide your inputs about what needs to be done from remedy side ? ---Amar _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
