Hello, Thank you Joe for such a great and clear explanation. Sure i am reading integration guide for this change.
---Amar On Tue, May 28, 2013 at 11:39 PM, Joe D'Souza <[email protected]> wrote: > ** > > Amar,**** > > ** ** > > Unfortunately your understanding is not correct.**** > > ** ** > > If you create a WS in Remedy with an Operation of Create, other systems, > will be able to consume that WS to create tickets in Remedy.**** > > ** ** > > You said you want to create tickets in ServiceNow (SN), which means you > have to go about looking for a WS hosted by SN that allows you to create > tickets in SN. And then consume that WS using the Remedy Set Fields Filter > using the option of WSDL to set fields. In Remedy you will receive a > response from the SN WSDL with possibly the ticket ID or something like > that depending on what that SN WSDL is designed to return on create.**** > > ** ** > > You could, probably do it the other way around too, that is publish a web > service from Remedy, for SN to consume, to QUERY (and not create) a Remedy > incident, and have some sort of a polling job from SN – the drawback to > which would be, this would not be real time, which I am sure would not be > your preferred option when you could have a real time option, at the same > cost. Consuming SN’s WSDL to create in SN, would be real time.**** > > ** ** > > Since you do not seem to have a good understanding of how this works, I > would strongly suggest that you read the integration guide that talks about > Web Service integration, that elaborates on both aspects – that of > publishing as well as consuming.**** > > ** ** > > Cheers**** > > ** ** > > Joe**** > > ** ** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Remedy consultant > *Sent:* Monday, May 27, 2013 10:56 PM > > *To:* [email protected] > *Subject:* Re: need help about integrating ITSM with Service now > **** > > ** ** > > ** **** > > Hello All,**** > > **** > > Thank you for your reply and suggestion. As i am going to handle workflow > changes from remedy side , so to create incident in service now from ITSM > (remedy) ,i need to create web service in remedy and give it to Service now > team to consume it . My web service should have opCreate operation.Correct > me if my understanding is incorrect. Also let me know if any other things i > needs to consider during implementation. My main task is to whenever > incident gets created in ITSM and assign to specific group ,it must be > transfered to Service now system. **** > > **** > > ---Amar **** > > On Sat, May 25, 2013 at 3:31 PM, Joe D'Souza <[email protected]> wrote:*** > * > > ** **** > > And I’m currently working with BizTalk as the middleware to talk to other > apps which seems to be pretty versatile too – the only limitations that I > have so far seen are mostly from Remedy with its shortcomings with > reference to web services..**** > > **** > > And yet some of those seem to be not so hard to circumvent using some > quick and dirty methods. I am still on a PoC of these Q&D methods, but > theoretically, it should work.**** > > **** > > Joe**** > > **** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Carl Wilson > *Sent:* Saturday, May 25, 2013 4:51 AM **** > > > *To:* [email protected] > *Subject:* Re: need help about integrating ITSM with Service now**** > > **** > > Hi,**** > > If you require integration to more than one vendor then I suggest looking > into a reusable third party application.**** > > BMC Atrium Orchestrator has a Service Now Adapter and associated processes > that can be utilised. This can then be reused as additional vendors > require an interface. **** > > **** > ------------------------------ > > **** > > Kind Regards,**** > > **** > > *Carl Wilson***** > > **** > > http://www.missingpiecessoftware.com/**** > > **** > > **** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Remedy consultant > *Sent:* May 24, 2013 4:55 AM > *To:* [email protected] > *Subject:* Re: need help about integrating ITSM with Service now**** > > **** > > ** **** > > Hello All,**** > > **** > > Thank you for your suggestions. As i said in my previous mail that We are > trying to integrate ITSM with service now ,it means we would like to send > incidents from ITSM to Service now system as there are few vendors who are > using Service now as a ticketing tool. **** > > I have gone through the Service now wiki and i found that there are 2 > plugin which needs to be installed .Plugin name are as follows :**** > > **** > > · Web Service Consumer Plugin (com.glide.web_service_consumer) **** > > · Web Service Application Plugin (com.glide.web_service_application)**** > > Does it means we need to install these two plugin on Remedy server ? > Correct me if i am wrong. If answer is yes then could you please let me > know how i can download these plugin ? **** > > ----Amar**** > > On Thu, May 23, 2013 at 10:26 AM, Joe D'Souza <[email protected]> wrote:* > *** > > ** **** > > Amar, **** > > You have very loosely used the word integrate. **** > > Integrate could mean any number of things.**** > > So with that very abstract idea of what you need to get done, I would > suggest the use of web services to do what you need to.**** > > While there are some limitations going that path (most of which are > described in the web services section of the integration guide), it would > be a path with least resistance, with a fairly quick turnaround, should you > face no problems.**** > > To the best of my knowledge, ServiceNow is Web Service capable too, so it > would be the ideal tool, given the lack of detailed information of what > you need to get done.**** > > Joe**** > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Remedy consultant > *Sent:* Wednesday, May 22, 2013 11:47 PM > *To:* [email protected] > *Subject:* need help about integrating ITSM with Service now**** > > **** > > ** **** > > Hello All,**** > > We are trying to integrate ITSM with service now (in which ITSM will > create incidents tickets in service now) . could you please provide your > inputs about what needs to be done from remedy side ?**** > > ---Amar **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
