All,

For some reason, I needed to do a restart of the Arserver after, but the reload 
did not fix what i was looking at (nor did it cause any issues)


Thanks for all of the advice and have a great week,

Hb
Sent from one of Howard's iPads

On May 27, 2013, at 5:24 AM, Misi Mladoniczky <[email protected]> wrote:

> Hi,
> 
> My last problem with it was that it corrupted the group-inheritance column of
> the group_cache. It simply cleared it out. But this has presumably been fixed
> in version 8.
> 
> But nobody uses group-inheritance in 7.6.04 anyway, right!?
> 
> Just flip through your groups to check if the 'Parent Group' field is empty.
> 
> If my recollection is correct, this is a dispaly-only-field, and the actual
> field is a hidden field...
> 
>        Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
> 
> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
> 
>> Hi,
>> 
>> I use quite often the following statement: arreload -u User -g Group -a
>> "Admin_User" -p "xxxx" -f -d > log.txt (through command line)
>> 
>> We had never get errors. Good luck.
>> De: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] En nombre de Joe D'Souza
>> Enviado el: lunes, 27 de mayo de 2013 9:16
>> Para: [email protected]
>> Asunto: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> **
>> 
>> No worries. I hope you had a good weekend too.
>> 
>> 
>> 
>> Joe
>> 
>> ________________________________
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Remedy
>> Sent: Sunday, May 26, 2013 6:06 PM
>> To: [email protected]<mailto:[email protected]>
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> Joe,
>> 
>> Thanks again and have a great weekend.
>> 
>> hbr
>> 
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Joe D'Souza
>> Sent: Sunday, May 26, 2013 2:20 PM
>> To: [email protected]<mailto:[email protected]>
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> **
>> 
>> Offhand I do not recall, but arreload if I am correct, has online kind of 
>> help
>> if you type arreload /? in the command line.
>> 
>> 
>> 
>> Joe
>> 
>> ________________________________
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Howard's Gmail
>> Sent: Saturday, May 25, 2013 9:27 PM
>> To: [email protected]<mailto:[email protected]>
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> Joe
>> 
>> Thanks and What options should I use?
>> 
>> Sent from one of Howard's iPads
>> 
>> On May 25, 2013, at 8:37 PM, Joe D'Souza
>> <[email protected]<mailto:[email protected]>> wrote:
>> **
>> 
>> There should not be a problem using it. Did you try it in a development
>> environment?
>> 
>> 
>> 
>> Personally I haven't used it a lot as I was able to resolve most of my user
>> cache problems by altering stuff in the DB directly (which is not recommended
>> way of doing it) because I felt it was easier and I had more control of
>> whatever the issue was if I knew exactly what was wrong.
>> 
>> 
>> 
>> Joe
>> 
>> ________________________________
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Howard Richter
>> Sent: Saturday, May 25, 2013 8:34 PM
>> To: [email protected]<mailto:[email protected]>
>> Subject: Re: arreload on arserver/itsm 7.6.4 (Safe to use)
>> 
>> Also can an arreload be done for one user (with no password ) and how?
>> 
>> Hbr
>> 
>> Sent from my iPhone 5
>> 
>> On May 25, 2013, at 8:24 PM, "Richter, Howard (CEI - Atlanta)"
>> <[email protected]<mailto:[email protected]>> wrote:
>> **
>> All,
>> 
>> As you can see working on a long weekend, no time off for the minions.
>> 
>> I am working with a vendor on a license monitoring tool and he thinks that
>> some of the bad data I am seeing is due to the user cache and he thinks that 
>> a
>> arreload might work.
>> 
>> However, I remember doing this in the past on 7.6.1 and causing issues with 
>> my
>> users app licneses.
>> 
>> So any ideas, or is arreload -u User safe to use on a 7.6.4 (arserver/itsm)
>> system.
>> 
>> Howard
>> 
>> <image001.gif><http://www.coxenterprises.com/>
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