Try accessing the POP3 account that is configured for incoming using telnet?
telnet <pop3 server> 110 USER <pop3 userid> PASS <pop3 user password> Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frex Popo Sent: Monday, 3 June 2013 1:18 PM To: [email protected] Subject: Re: email engine question ** Hi everyone. Nearly there! :) Outgoing email message are now sent successfully. but incoming are failing! Here is the output from the DEBUG mode. DEBUG POP3: connecting to host "pop3mail.av.com", port 110, isSSL false S: +OK The Microsoft Exchange POP3 service is ready. C: USER DEV_remedyacc S: -ERR Command is not valid in this state. C: QUIT S: +OK Microsoft Exchange Server 2010 POP3 server signing off. DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3,com.sun.mail.pop3.POP3Store,Sun Microsy stems, Inc] DEBUG POP3: connecting to host "pop3mail.prod.oami.eu", port 110, isSSL false S: +OK The Microsoft Exchange POP3 service is ready. C: USER DEV_remedyacc S: -ERR Command is not valid in this state. C: QUIT S: +OK Microsoft Exchange Server 2010 POP3 server signing off. Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect SEVERE: Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:533) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:174) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:619) Jun 3, 2013 9:40:25 AM com.sun.mail.pop3.POP3Store protocolConnect SEVERE: Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:146) at javax.mail.Service.connect(Service.java:275) at javax.mail.Service.connect(Service.java:156) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1921) at com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:219) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288) at java.lang.Thread.run(Thread.java:619) Best Regards frex De : Frex Popo <[email protected]> À : "[email protected]" <[email protected]> Envoyé le : Lundi 3 juin 2013 9h24 Objet : Re: email engine question I have another email engine installed in the test server so made it point to dev and managed to get it working... will investigate development later :) BMC Remedy Email Engine has started Checking connection to server: rmdydev ... Application has started Version: 7.1.00 Patch 007 200903060530 Using JRE: 1.6.0_10 Successfully connected. Thanks for you help. frexpopo De : Frex Popo <[email protected]> À : "[email protected]" <[email protected]> Envoyé le : Lundi 3 juin 2013 8h44 Objet : Re: email engine question thanks for the feedback shivdatta.. I copied the original script and change it for the purpose of resetting the password... Here is the environment part of the script JAVA_DIR=/usr/ar/common/Sun/jdk/jdk1.6.0_10 JAVA_BIN=${JAVA_DIR}/bin InstallPath=/usr/ar/AREmail LogFile=${InstallPath}/Logs/emaild.sh_log LD_LIBRARY_PATH=${LD_LIBRARY_PATH}:${InstallPath}:/usr/ar/AREmail:/usr/ar/mid-tier/WEB-INF/lib;export LD_LIBRARY_PATH SHLIB_PATH=${SHLIB_PATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export SHLIB_PATH LIBPATH=${LIBPATH}:${InstallPath}:/usr/ar/mid-tier/WEB-INF/lib;export LIBPATH CP_DIR=${InstallPath} CP_PATH=${CP_DIR}/emaildaemon.jar CP_PATH=${CP_PATH}:${CP_DIR}/. CP_PATH=${CP_PATH}:${CP_DIR}/smtp.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-configuration-1.3.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-beanutils.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-collections-3.2.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-digester-1.7.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-lang-2.2.jar CP_PATH=${CP_PATH}:${CP_DIR}/spring.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-logging-1.1.jar CP_PATH=${CP_PATH}:${CP_DIR}/commons-codec-1.3.jar CP_PATH=${CP_PATH}:${CP_DIR}/log4j-1.2.14.jar CP_PATH=${CP_PATH}:${CP_DIR}/pop3.jar CP_PATH=${CP_PATH}:${CP_DIR}/mail.jar CP_PATH=${CP_PATH}:${CP_DIR}/imap.jar CP_PATH=${CP_PATH}:${CP_DIR}/activation.jar CP_PATH=${CP_PATH}:${CP_DIR}/arutil${LIBVER}.jar CP_PATH=${CP_PATH}:${CP_DIR}/arapi${LIBVER}.jar CP_PATH =${CP_PATH}:${CP_DIR}/arcmn${LIBVER}.jar CP_PATH=${CP_PATH}:${CP_DIR}/arrpc${LIBVER}.jar CP_PATH=${CP_PATH}:${CP_DIR}/oncrpc.jar CP_PATH=${CP_PATH}:${CP_DIR}/mbox.jar CP_PATH=${CP_PATH}:${CP_DIR}/EmailAdminAgent.jar pidfile=${InstallPath}/emaild.pid Here is what I get when I try and reset the password, the script excutes and then hangs! echo "Changing application password" + echo Changing application password Changing application password exec ${JAVA_BIN}/java -Dmail.debug=true -cp ${CP_PATH} com.bmc.arsys.emaildaemon.EmailDaemon -p mypassword + exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Dmail.debug=true -cp /usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar com.bmc.arsys.emaildaemon.EmailDaemon -p arsystem Exception in thread "main" java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.ECPUtil(Native Method) at com.bmc.arsys.emaildaemon.EmailDaemonProperties.setPassword(EmailDaemonProperties.java:395) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:580) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) Any with this will be very much appreciated thanks frexpopo De : "Marathe, Shivdatta" <[email protected]> À : [email protected] Envoyé le : Vendredi 31 mai 2013 18h53 Objet : Re: email engine question ** Add /usr/ar/AREmail/ in the LD_LIBRARY_PATH / LIB_PATH depending on os you are using. This issue was due to the API in 7.1 are using jni layer to talk with server and the .so files or libraries are not in the path due to which it is giving UnsatisfiedLinkError. /Shivdatta From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Hullule, Kiran Sent: 31 May 2013 07:05 PM To: [email protected] Subject: Re: email engine question ** Is there a possibility of running installation of email engine again, it seems some supported files are missing. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frex Popo Sent: Friday, May 31, 2013 7:00 PM To: [email protected]<mailto:[email protected]> Subject: email engine question ** Hello all, I am in the process of testing the email engine in dev but getting nowhere .. this email engine has been off for years so few changes might have been made java upgrades, patches etc ... which could have affected it.. I set the email engine in debugging mode but when I start the email.sh script i don't see any trace..no connection to the server and no connection to the exchange server. BMC Remedy Email Engine has started + exec /usr/ar/common/Sun/jdk/jdk1.6.0_10/bin/java -Djava.library.path=/usr/ar/AREmail -Dmail.debug=true -cp /usr/ar/AREmail/emaildaemon.jar:/usr/ar/AREmail/.:/usr/ar/AREmail/smtp.jar:/usr/ar/AREmail/commons-configuration-1.3.jar:/usr/ar/AREmail/commons-beanutils.jar:/usr/ar/AREmail/commons-collections-3.2.jar:/usr/ar/AREmail/commons-digester-1.7.jar:/usr/ar/AREmail/commons-lang-2.2.jar:/usr/ar/AREmail/spring.jar:/usr/ar/AREmail/commons-logging-1.1.jar:/usr/ar/AREmail/commons-codec-1.3.jar:/usr/ar/AREmail/log4j-1.2.14.jar:/usr/ar/AREmail/pop3.jar:/usr/ar/AREmail/mail.jar:/usr/ar/AREmail/imap.jar:/usr/ar/AREmail/activation.jar:/usr/ar/AREmail/arutil71.jar:/usr/ar/AREmail/arapi71.jar:/usr/ar/AREmail/arcmn71.jar:/usr/ar/AREmail/arrpc71.jar:/usr/ar/AREmail/oncrpc.jar:/usr/ar/AREmail/mbox.jar:/usr/ar/AREmail/EmailAdminAgent.jar com.bmc.arsys.emaildaemon.EmailDaemon -d /usr/ar/AREmail We are still working with version 7.1 patch009 plannig to upgrade at the end of the year but need this to work for a current project I am working on. I check the log file under logs and see the following: Exception in thread "main" java.lang.UnsatisfiedLinkError: com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Ljava/lang/String;)Ljava/lang/String; at com.bmc.arsys.util.ARUtilEgcp.GCPUtilApp(Native Method) at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser(EmailUtil.java:435) at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo(LoggingModule.java:713) at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule(EmailDaemon.java:123) at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:93) at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:159) at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor(EmailDaemon.java:876) at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine(EmailDaemon.java:595) at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316) Any thoughts on this will be very much appreciated. Many thank in advance frexpopo. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
