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ARS - 7.6.04 SP4

ISTM - 7.6.04 SP4

Multi-Tenancy - Yes

 

We have 120+ unique companies.  We currently have one mailbox configured.  So 
every email comes from [email protected].  All of the 120 companies have their own 
helpdesk.  I have been challenged to come up with a solution for the following 
requests.

 

1.  The from address on the outgoing email should relate to the requested for 
company, i.e.  If Requested For is Company A, then the from address on the 
outgoing email should be [email protected], If Requested For is Company B, then 
the from address is [email protected], etc.

 

2.  The phone number is different for every company help desk.  They want the 
footer on every email to have the correct contact number.   i.e.  If Requested 
For is Company A, then the phone number for Company A is (xxx) xxx-xxxx.  If 
Requested For is Company B, then the phone number for Company B is (xxx) 
xxx-xxxx.  

 

Has anyone else had a similar requirement that can share any lessons learned or 
how they met the requirement? 

 

Thanks

Kevin
                                          
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