Kevin, I'd suggest adding two fields to your form that will hold the From address and the phone number. Then put the #$$FROM$$#variable into the outgoing Notification. For the #$$Phone$$# variable use a Footer Template.
Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Shaffer Sent: Thursday, July 25, 2013 4:14 PM To: [email protected] Subject: EXTERNAL: Email Notification Questions ** All ARS - 7.6.04 SP4 ISTM - 7.6.04 SP4 Multi-Tenancy - Yes We have 120+ unique companies. We currently have one mailbox configured. So every email comes from [email protected]<mailto:[email protected]>. All of the 120 companies have their own helpdesk. I have been challenged to come up with a solution for the following requests. 1. The from address on the outgoing email should relate to the requested for company, i.e. If Requested For is Company A, then the from address on the outgoing email should be [email protected]<mailto:[email protected]>, If Requested For is Company B, then the from address is [email protected]<mailto:[email protected]>, etc. 2. The phone number is different for every company help desk. They want the footer on every email to have the correct contact number. i.e. If Requested For is Company A, then the phone number for Company A is (xxx) xxx-xxxx. If Requested For is Company B, then the phone number for Company B is (xxx) xxx-xxxx. Has anyone else had a similar requirement that can share any lessons learned or how they met the requirement? Thanks Kevin _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
