On the Miscellaneous tab of the Company form (at least in 8.1) there are two fields that you could use: Hot Line and Email. You'd still have to do the look ups when sending out the email, but at least the data would be in a sensible place and you wouldn't have to create a new form. You could use the Notes field (or re-purpose one of the other ones) to store the template name.
Thad On Thu, Jul 25, 2013 at 1:43 PM, Reiser, John J <[email protected]>wrote: > ** > > Kevin,**** > > ** ** > > I’d suggest adding two fields to your form that will hold the From address > and the phone number.**** > > Then put the #$$FROM$$#variable into the outgoing Notification.**** > > For the #$$Phone$$# variable use a Footer Template.**** > > ** ** > > Thank you,**** > > --- > John J. Reiser > Remedy Developer/Administrator **** > > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me **** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Kevin Shaffer > *Sent:* Thursday, July 25, 2013 4:14 PM > *To:* [email protected] > *Subject:* EXTERNAL: Email Notification Questions**** > > ** ** > > ** **** > > All > > ARS - 7.6.04 SP4 > ISTM - 7.6.04 SP4 > Multi-Tenancy - Yes > > We have 120+ unique companies. We currently have one mailbox configured. > So every email comes from [email protected]. All of the 120 companies have > their own helpdesk. I have been challenged to come up with a solution for > the following requests. > > 1. The from address on the outgoing email should relate to the requested > for company, i.e. If Requested For is Company A, then the from address on > the outgoing email should be [email protected], If Requested For is > Company B, then the from address is [email protected], etc. > > 2. The phone number is different for every company help desk. They want > the footer on every email to have the correct contact number. i.e. If > Requested For is Company A, then the phone number for Company A is (xxx) > xxx-xxxx. If Requested For is Company B, then the phone number for > Company B is (xxx) xxx-xxxx. > > Has anyone else had a similar requirement that can share any lessons > learned or how they met the requirement? > > Thanks > Kevin**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
