Hello Kevin, I did it some time ago on an ITSM 7.5 server. I effectively used the email address field from the com:company table, and I made another customisation in ITSM so that I was able to use html templates in all outgoing notifications. I also added the ability to update tickets when end-users answer to the email. If you are interested, I can give you the def files.
Best regards, Jean-Louis Halleux ARSmarts Support On 25 Jul 2013, at 22:13, Kevin Shaffer <[email protected]> wrote: > ** > All > > ARS - 7.6.04 SP4 > ISTM - 7.6.04 SP4 > Multi-Tenancy - Yes > > We have 120+ unique companies. We currently have one mailbox configured. So > every email comes from [email protected]. All of the 120 companies have their > own helpdesk. I have been challenged to come up with a solution for the > following requests. > > 1. The from address on the outgoing email should relate to the requested for > company, i.e. If Requested For is Company A, then the from address on the > outgoing email should be [email protected], If Requested For is Company B, > then the from address is [email protected], etc. > > 2. The phone number is different for every company help desk. They want the > footer on every email to have the correct contact number. i.e. If > Requested For is Company A, then the phone number for Company A is (xxx) > xxx-xxxx. If Requested For is Company B, then the phone number for Company B > is (xxx) xxx-xxxx. > > Has anyone else had a similar requirement that can share any lessons learned > or how they met the requirement? > > Thanks > Kevin > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
