I agree, in my experience with Doug, he is more like most of us. He is a techy. Account Execs need to handle management not techy people.
Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Drew Shuller Sent: Monday, October 21, 2013 12:13 PM To: [email protected] Subject: Re: Customization ** Absolutely. Your sales rep should be available for a conference call with management. There are many, many instances where a salesperson can speak the language of management, so that they can better understand what should happen. We had a sales rep named Aaron Duchak who answered every question and fulfilled every request that we ever asked of him. If it wasn't in his lane, he put us in contact with the right person. It was clear that he understood that success on our end meant success for him also. He's not our sales person any more...he got promoted to some kind of sales management position, probably tripled his income. My point is that it is in your sales rep's best interest to be very receptive to this kind of request. And if he isn't, his boss would be. Drew Shuller Soto Cano Air Base, Honduras On Oct 21, 2013 5:33 AM, "[email protected]" <[email protected]> wrote: ** Just asking, but "why Doug" in these situations? Where is your local salesperson or technical person. Don't you get periodic visits from them or have access to the regional tech person? _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
