Absolutely. Your sales rep should be available for a conference call with
management. There are many, many instances where a salesperson can speak
the language of management, so that they can better understand what should
happen.

We had a sales rep named Aaron Duchak who answered every question and
fulfilled every request that we ever asked of him. If it wasn't in his
lane, he put us in contact with the right person. It was clear that he
understood that success on our end meant success for him also. He's not our
sales person any more...he got promoted to some kind of sales management
position, probably tripled his income.

My point is that it is in your sales rep's best interest to be very
receptive to this kind of request. And if he isn't, his boss would be.

Drew Shuller

Soto Cano Air Base, Honduras
On Oct 21, 2013 5:33 AM, "[email protected]" <
[email protected]> wrote:

> **
>
> Just asking, but “why Doug” in these situations? Where is your local
> salesperson or technical person. Don’t
>
> you get periodic visits from them or have access to the regional tech
> person?
>

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