But....Doug is executive, and deals with executives every day....so he is able to get down to the 1's and 0's if you want, but he is the most convincing person I have ever talked to about the virtues of Remedy and why everything works the way it does....while I would never ASK Doug to talk to my boss for me about them being unreasonable in this situation...I think he would be able to provide all levels of discussion and convince an Eskimo to buy ice water.
On Mon, Oct 21, 2013 at 2:49 PM, David Charters < [email protected]> wrote: > ** > > I agree, in my experience with Doug, he is more like most of us. He is a > techy. Account Execs need to handle management not techy people.**** > > ** ** > > Sincerely,**** > > ** ** > > David Charters**** > > Charters Technologies**** > > 317-331-8985**** > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Drew Shuller > *Sent:* Monday, October 21, 2013 12:13 PM > > *To:* [email protected] > *Subject:* Re: Customization**** > > ** ** > > ** **** > > Absolutely. Your sales rep should be available for a conference call with > management. There are many, many instances where a salesperson can speak > the language of management, so that they can better understand what should > happen. **** > > We had a sales rep named Aaron Duchak who answered every question and > fulfilled every request that we ever asked of him. If it wasn't in his > lane, he put us in contact with the right person. It was clear that he > understood that success on our end meant success for him also. He's not our > sales person any more...he got promoted to some kind of sales management > position, probably tripled his income. **** > > My point is that it is in your sales rep's best interest to be very > receptive to this kind of request. And if he isn't, his boss would be. *** > * > > Drew Shuller**** > > Soto Cano Air Base, Honduras**** > > On Oct 21, 2013 5:33 AM, "[email protected]" < > [email protected]> wrote:**** > > ** **** > > Just asking, but “why Doug” in these situations? Where is your local > salesperson or technical person. Don’t**** > > you get periodic visits from them or have access to the regional tech > person?**** > > _ARSlist: "Where the Answers Are" and have been for 20 years_ **** > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
