Also, if you open your form in the MT in a search mode, you should be able to see that field if it's a data field (not display only) if you enable the Advanced Search bar, in the field list. That is a more accurate test of whether or not the field is visible to the MT client. If its visible in that list and not visible on the form where you placed it, it's a display problem which you might want to correct whichever way you choose.
My favorite way is to take it out of view, save the form, refresh MT cache, then put it back in view, save form, and refresh MT cache again. Works everytime when I have a similar display related issue, be it visibility or if it is visible with some weird display properties. Cheers Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Wednesday, October 23, 2013 11:33 AM To: [email protected] Subject: Re: Modifying HPD:HelpDesk Dev Studio If I see weirdness like this, the first thing I do is pull in up in the User Tool. If it's there, then it's a cache issue. Our dev server caches really quickly, but prod can take up to an hour. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kathy Morris Sent: Wednesday, October 23, 2013 11:15 AM To: [email protected] Subject: Modifying HPD:HelpDesk Dev Studio ** Hi, AR System 7.6.4 / ITSM 7.6.4 Via Dev Studio, I added a field under the Work Info tab on the HPD:HelpDesk form in an overlay. The field is not showing up in MidTier after I cleared the cache and AR Server was restarted. Am I missing a step? When I create new regular forms - the same field displays in the new form in Mid Tier. _ARSlist: "Where the Answers Are" and have been for 20 years_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
