I second LJ's response. It is a simple task to update a field created in the system. There is no way you are going to get information that if you didn't gather it. But it is easy to start gathering it and you can also then assume that anyone that doesn't have the field filled in hasn't logged in since the date you start gathering it.
That is the best you have. HTH, Brian Goralczyk Brian Goralczyk Phone 574-643-1144 Email [email protected] On Mon, Oct 28, 2013 at 2:06 PM, Misi Mladoniczky <[email protected]> wrote: > Hi, > > Why not enable the user-log or the historical-license-usage form as > suggested > by Terry? > > I guess if you want to go back in history from today, this would not be an > option. And you need to track user-updates to the system, which can be a > bit > tricky... > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Hi Guys, > > > > Is there a way to determine when a user last logged into Remedy/ITSM > without > > having to enable the user logs. Basically I want to identify any user > > accounts that have not logged into Remedy in X months. > > > > We have a multi-tenant ITSM 8.1 environment and do not have full control > of > > our user base leaving procedures. So if someone with a Remedy account > was to > > leave one of our customers and they do not notify us then that persons > account > > will remain active. To mitigate against this we are planning to supply > the > > customers with an active users report to check and want to include the > last > > time they each logged on and any other useful information. > > There is the user-cache table which has a timestamp column but that only > seems > > to be updated when the user account is updated/changed and not when they > > login. > > > > Any ideas how I could achieve this or how do you identify unused > accounts? > > > > Thanks > > Tony > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
