We accomplished this task by writing a simple Active Link that captures every user last login time no matter what their license type. We put this code on the Home Page which we force all users to start with and they can't bypass it. We store this value on the People form for reporting purpose.
Christopher Pruitt Business Consulting III HP Enterprises Services [email protected] www.hp.com<http://www.hp.com/> [HP_logo] Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Monday, October 28, 2013 2:26 PM To: [email protected] Subject: Re: How to determine when a user last logged in ** Terry, One problem I have with the BMC's provided historical license usage form is that it doesn't cover 'all' users...only users with write licenses...why does this matter you ask? Well, Read and Read Restricted users are completely valid users of the system, but because their licenses don't cost anything, BMC doesn't deign it necessary to track their usage. As such, you can't track 'all' of your users through this method. A simple Active Link that makes a service call to a login audit form any time 'selected' forms are opened will track all of your users that utilize 'main' forms. On Mon, Oct 28, 2013 at 11:30 AM, [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> wrote: ** You can investigate this: On the ARSystem Server configuration tab - enable the field : License Tracking Peridocially check the form called " ARSystem Administration: License Review" form for entries (userids) that do not appear in this form that appear in your User or appropriate CTM:People form. A quick outer join would give you the details. Check the admin manual for details on the License Tracking setting. Terry on Oct 28, 2013, SUBSCRIBE ARSLIST theReel <[email protected]<mailto:[email protected]>> wrote: Hi Guys, Is there a way to determine when a user last logged into Remedy/ITSM without having to enable the user logs. Basically I want to identify any user accounts that have not logged into Remedy in X months. We have a multi-tenant ITSM 8.1 environment and do not have full control of our user base leaving procedures. So if someone with a Remedy account was to leave one of our customers and they do not notify us then that persons account will remain active. To mitigate against this we are planning to supply the customers with an active users report to check and want to include the last time they each logged on and any other useful information. There is the user-cache table which has a timestamp column but that only seems to be updated when the user account is updated/changed and not when they login. Any ideas how I could achieve this or how do you identify unused accounts? Thanks Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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