Hi,
How do you gather a login? In Mid-Tier there is no general trigger. You can
put workflow on common forms where users usually go. For example the
home-page.
But any such change is customization.
Using the user-log or historical-license-usage-form is configuration. You can
then leverage that information in outside Remedy together with an export of
parts of the User form data to give you what you want.
I guess it all depends on your situation.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> I second LJ's response. It is a simple task to update a field created in
> the system. There is no way you are going to get information that if you
> didn't gather it. But it is easy to start gathering it and you can also
> then assume that anyone that doesn't have the field filled in hasn't logged
> in since the date you start gathering it.
>
> That is the best you have.
>
> HTH,
>
> Brian Goralczyk
>
> Brian Goralczyk
> Phone 574-643-1144
> Email [email protected]
>
>
> On Mon, Oct 28, 2013 at 2:06 PM, Misi Mladoniczky <[email protected]> wrote:
>
>> Hi,
>>
>> Why not enable the user-log or the historical-license-usage form as
>> suggested
>> by Terry?
>>
>> I guess if you want to go back in history from today, this would not be an
>> option. And you need to track user-updates to the system, which can be a
>> bit
>> tricky...
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hi Guys,
>> >
>> > Is there a way to determine when a user last logged into Remedy/ITSM
>> without
>> > having to enable the user logs. Basically I want to identify any user
>> > accounts that have not logged into Remedy in X months.
>> >
>> > We have a multi-tenant ITSM 8.1 environment and do not have full control
>> of
>> > our user base leaving procedures. So if someone with a Remedy account
>> was to
>> > leave one of our customers and they do not notify us then that persons
>> account
>> > will remain active. To mitigate against this we are planning to supply
>> the
>> > customers with an active users report to check and want to include the
>> last
>> > time they each logged on and any other useful information.
>> > There is the user-cache table which has a timestamp column but that only
>> seems
>> > to be updated when the user account is updated/changed and not when they
>> > login.
>> >
>> > Any ideas how I could achieve this or how do you identify unused
>> accounts?
>> >
>> > Thanks
>> > Tony
>> >
>> >
>> _______________________________________________________________________________
>> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> > "Where the Answers Are, and have been for 20 years"
>> >
>>
>>
>> _______________________________________________________________________________
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> "Where the Answers Are, and have been for 20 years"
>>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
