Hi,
Why not enable the user-log or the historical-license-usage form as suggested
by Terry?
I guess if you want to go back in history from today, this would not be an
option. And you need to track user-updates to the system, which can be a bit
tricky...
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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> Hi Guys,
>
> Is there a way to determine when a user last logged into Remedy/ITSM without
> having to enable the user logs. Basically I want to identify any user
> accounts that have not logged into Remedy in X months.
>
> We have a multi-tenant ITSM 8.1 environment and do not have full control of
> our user base leaving procedures. So if someone with a Remedy account was to
> leave one of our customers and they do not notify us then that persons account
> will remain active. To mitigate against this we are planning to supply the
> customers with an active users report to check and want to include the last
> time they each logged on and any other useful information.
> There is the user-cache table which has a timestamp column but that only seems
> to be updated when the user account is updated/changed and not when they
> login.
>
> Any ideas how I could achieve this or how do you identify unused accounts?
>
> Thanks
> Tony
>
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