Hi Guys, Thanks a million for all the feedback; I am not the first person to hit this requirement then. Looks like there are a few different approaches we can take, most of which will require customisations. I am surprised/disappointed that Remedy doesn’t store a user’s last login time OOTB.
We have just built a customisation which enables our various customer’s end users to self-register a new account which assigns them a Read only licence and permission only to the SRM portal for their company - we don’t have access to their AD so can’t use that. We want to be able to supply each of the customers with a list of registered Users and the last time they logged on – shouldn’t be a big deal I said :( Ps. We are not concerned if we cannot get historic information. The options: 1) Enable User audit log and extract data: Ideally I don’t want to have the user audit logs enabled, mainly for performance reasons and the size of the log. 2) Enable Licence usage and extract data: If the licence usage form does not track Read licences then this is no good to me. The main users I am trying to track have Read licences. 3) API approach: I like the sound of this but unfortunately this is currently my weak spot. May need to do some studying but would not be confident I could achieve this. 4) Active link on main homepage forms that triggers on Window Open and pushes time to new field on user form: This may work, although I am not a big fan, as I believe there is already far too much workflow that triggers on Window loads. An issue is that this would update each time a user opens the form and not just the first time for their session. Misi mentions setting a field which would stop the multiple records per session but I am not sure how I would clear this when the users session ends? – not everyone will click Logout so can’t use that. I think option 4 is my best option so far but it’s not ideal…yet. Thanks for all the help and any more ideas are more than welcome. Tony _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
