Re: Total Time Spent on an incident

[tboot...@objectpath.com]

**

You could configure SLM (Service Level Management) Agreements & Targets which would give you the capability to monitor this at a per-ticket and per-group basis (including taking into account "pending" time).  This information would then be in the SLM:Measurement table.

See the online BMC documentation for details.

 

Terry

 

on Nov 21, 2013, Roger Justice <rjust2...@aol.com> wrote:

**

As I stated BMC engineering has not added this capability since it is not possible to calculate the total time spent unless the process you implement insures that every time the Incident is worked on is manually captured by the support analyst.

 

 

-----Original Message-----
From: Neha Khandelwal <jbpn...@gmail.com>
To: arslist <arslist@ARSLIST.ORG>
Sent: Thu, Nov 21, 2013 7:43 am
Subject: Re: Total Time Spent on an incident

Hi,

Thanks for response. So does that mean Total Time Spent is not the field which 
holds data from Incident creation, till current time. 
Then how can I calculate Toatl Time Spent ?

Regards
Neha Khandelwal

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_