Sadly, I'm pretty sure all the developers acquired from Abydos were subsequently let go from BMC. If there is any dev work going on, it's probably painfully slow. It's a shame as I put a lot of time and effort in working with the Abydos guys who were awesome to improve the product before it got acquired.
Sent from my iPhone > On Dec 3, 2013, at 11:46 AM, Jason Miller <[email protected]> wrote: > > ** > I agree. We were excited because it was going to help us avoid building an > AIF in one case and be pretty darn useful in many others. Turns out it was > more pain then it was worth. We found a "working as designed" oversight that > makes it pretty useless when trying to use for an SRM processes. > > I am sure if you work with it in just the right context it works great but > that context seems a bit narrow and as Andrew noted Process Designer doesn't > appear to be getting any update love. As far as I can tell PD is heading for > the scrap pile (BMC please let me know if this is incorrect). > > Jason > > >> On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn >> <[email protected]> wrote: >> ** >> From what I’ve seen, I would stay away from Process Designer. It’s a cool >> concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had several >> issues caused by it (it wreaks havoc on the Task Management forms) that >> required small manual fixes simply after installing it. I encountered some >> other issues in trying to build workflow that I can’t recall right now >> because it’s been several months, but I think for the most part you’d be >> safer doing customizations to ITSM within ARS. >> >> >> >> Thanks, >> >> >> >> Shawn Pierson >> >> Remedy Developer | Energy Transfer >> >> >> >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Andrew Hicox >> Sent: Tuesday, December 03, 2013 9:50 AM >> To: [email protected] >> Subject: Process designer + ars 8.1 sp 2 >> >> >> >> ** Hi everyone, >> >> >> >> I wanted to check out the new process designer stuff, so I installed 8.1. I >> noticed that there were several service packs out for arsystem and the >> various itsm modules so I (perhaps foolishly) went ahead and installed those >> before I went ahead with trying to install process designer. >> >> >> >> PDICT 8.3.3 now throws this error trying to install: >> >> >> >> "The Remedy version 8.1.00.002 is not supported. The integration cannot be >> completed on this server." >> >> >> >> Unless I'm blind, there don't appear to be any patches for process designer. >> >> >> >> Anyone else out there seeing this? It took upwards of 3 straight days to get >> 8.1 + all the latest service packs installed on my puny dev VM. Do I REALLY >> have to rollback to "SP0" to install process designer (then presumably >> reapply the service packs). Maybe I'm lucky and this error is bogus and >> there is some way to bypass it? >> >> >> >> -Andy >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> Private and confidential as detailed here. If you cannot access hyperlink, >> please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
