Yeah, I am bummed we installed it because we have all of the changes is made to the ITSM forms. I am sure this will haunt us in the future.
On Tue, Dec 3, 2013 at 9:08 AM, laurent matheo <[email protected]> wrote: > ** > Somehow that’s too bad since concept is nice. Problem I see is that in > order to work it just adds a whole bunch of stuff across a lot of forms… > Creating sometimes a defect when it was working before (remember the task > problem you pointed out)? > I mean, the visual tracking is nice. Something customers coming from HP > were asking for but I agree, for now it’s not yet as powerful as it should > be, and I think it should be less intrusive. > > De : Jason Miller <[email protected]> > Répondre à : <[email protected]> > Date : mardi 3 décembre 2013 08:46 > À : <[email protected]> > Objet : Re: Process designer + ars 8.1 sp 2 > > ** > I agree. We were excited because it was going to help us avoid building > an AIF in one case and be pretty darn useful in many others. Turns out it > was more pain then it was worth. We found a "working as designed" > oversight that makes it pretty useless when trying to use for an SRM > processes. > > I am sure if you work with it in just the right context it works great but > that context seems a bit narrow and as Andrew noted Process Designer > doesn't appear to be getting any update love. As far as I can tell PD is > heading for the scrap pile (BMC please let me know if this is incorrect). > > Jason > > > On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn < > [email protected]> wrote: > >> ** >> >> From what I’ve seen, I would stay away from Process Designer. It’s a >> cool concept but nowhere near Production-ready on 7.6 or 8.x. We’ve had >> several issues caused by it (it wreaks havoc on the Task Management forms) >> that required small manual fixes simply after installing it. I encountered >> some other issues in trying to build workflow that I can’t recall right now >> because it’s been several months, but I think for the most part you’d be >> safer doing customizations to ITSM within ARS. >> >> >> >> Thanks, >> >> >> >> *Shawn Pierson * >> >> Remedy Developer | Energy Transfer >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Andrew Hicox >> *Sent:* Tuesday, December 03, 2013 9:50 AM >> *To:* [email protected] >> *Subject:* Process designer + ars 8.1 sp 2 >> >> >> >> ** Hi everyone, >> >> >> >> I wanted to check out the new process designer stuff, so I installed 8.1. >> I noticed that there were several service packs out for arsystem and the >> various itsm modules so I (perhaps foolishly) went ahead and installed >> those before I went ahead with trying to install process designer. >> >> >> >> PDICT 8.3.3 now throws this error trying to install: >> >> >> >> "The Remedy version 8.1.00.002 is not supported. The integration cannot >> be completed on this server." >> >> >> >> Unless I'm blind, there don't appear to be any patches for process >> designer. >> >> >> >> Anyone else out there seeing this? It took upwards of 3 straight days to >> get 8.1 + all the latest service packs installed on my puny dev VM. Do I >> REALLY have to rollback to "SP0" to install process designer (then >> presumably reapply the service packs). Maybe I'm lucky and this error is >> bogus and there is some way to bypass it? >> >> >> >> -Andy >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> Private and confidential as detailed >> here<http://www.energytransfer.com/mail_disclaimer.aspx>. >> If you cannot access hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
