Hello Andrew, I believe I provided you with a workaround as mentioned below
known defect # SW00459047 and I have created KA # KA403934 for a workaround. Here are the steps mentioned in the KA Step to implement 01. Take backup of existing arserverd/arserver.exe 02. Stop ARServer 03. Download the unpatch version(8.1) of arserver.exe/arserverd 04. Give proper permissions 05. Start ARServer 06. Install PDICT component 07. Once Install complete, switch back to original arserver binary. KA # KA403934 Also, This has been fixed in later release of PD which I believe targeted sometime in end of Jan. In this release, we have made the installer of PD unified with other ITSM installs so you wont run into similar issue. Reason for error # During install of PDICT, we make a GSI (Get Server Information Call ) and we have hard coded a value against which it was checked. Patch 002 string look differ from unpatch version, hence you got the mentioned error. About advantage over prior releases are I think as below - You can launch the PD client from Browser which was not possible earlier - You can map the process with Incident/Change/Problem/Work Order - Graphical Interface for the Processes/ you can add wait/time tasks Hope this helps. Regards, Vaibhav On Tue, Dec 3, 2013 at 9:36 AM, Andrew Hicox <[email protected]> wrote: > ** > LOL wow! > > <Elvis>in the ghetoooooo ....</Elvis> > > I might give that a shot but from the thread so far it sounds like the > whole thing is a mess of trouble. > > Thanks, > > Andy > > > On Tuesday, December 3, 2013, John Bilinski [G2SF] wrote: > >> I ran into this issue a month back when Hot-fix patch 002 was released for >> the ARS. The problem is with the ARS hotfix arserver.exe. What BMC had me >> do >> was replace the arserver.exe w/ the original base 8.1.00 .exe, then re-run >> the PDICT and perform the install steps and integration steps to >> completion. >> Then replace the patch 002 arserver.exe. >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:[email protected]] On Behalf Of Jason Miller >> Sent: Tuesday, December 03, 2013 12:09 PM >> To: [email protected] >> Subject: Re: Process designer + ars 8.1 sp 2 >> >> ** >> <Taps <http://en.wikipedia.org/wiki/Taps> gently plays> >> >> >> On Tue, Dec 3, 2013 at 9:00 AM, Tauf Chowdhury <[email protected]> >> wrote: >> >> >> ** >> Sadly, I'm pretty sure all the developers acquired from Abydos >> were >> subsequently let go from BMC. If there is any dev work going on, it's >> probably painfully slow. >> It's a shame as I put a lot of time and effort in working with the >> Abydos guys who were awesome to improve the product before it got >> acquired. >> >> Sent from my iPhone >> >> On Dec 3, 2013, at 11:46 AM, Jason Miller <[email protected] >> > >> wrote: >> >> >> >> ** >> I agree. We were excited because it was going to help us >> avoid building an AIF in one case and be pretty darn useful in many >> others. >> Turns out it was more pain then it was worth. We found a "working as >> designed" oversight that makes it pretty useless when trying to use for an >> SRM processes. >> >> I am sure if you work with it in just the right context it >> works great but that context seems a bit narrow and as Andrew noted >> Process >> Designer doesn't appear to be getting any update love. As far as I can >> tell >> PD is heading for the scrap pile (BMC please let me know if this is >> incorrect). >> >> Jason >> >> >> On Tue, Dec 3, 2013 at 7:55 AM, Pierson, Shawn >> <[email protected]> wrote: >> >> >> ** >> >> From what I've seen, I would stay away from >> Process >> Designer. It's a cool concept but nowhere near Production-ready on 7.6 or >> 8.x. We've had several issues caused by it (it wreaks havoc on the Task >> Management forms) that required small manual fixes simply after installing >> it. I encountered some other issues in trying to build workflow that I >> can't recall right now because it's been several months, but I think for >> the >> most part you'd be safer doing customizations to ITSM within ARS. >> >> >> >> Thanks, >> >> >> >> Shawn Pierson >> >> Remedy Developer | Energy Transfer >> >> >> >> From: Action Request System discussion >> list(ARSList) >> [mailto:[email protected]] On Behalf Of Andrew Hicox >> Sent: Tuesday, December 03, 2013 9:50 AM >> To: [email protected] >> Subject: Process designer + ars 8.1 sp 2 >> >> >> >> ** Hi everyone, >> >> >> >> I wanted to check out the new process designer >> stuff, so I installed 8.1. I noticed that there were several service packs >> out for arsystem and the various itsm modules so I (perhaps foolishly) >> went >> ahead and installed those before I went ahead with trying to install >> process >> designer. >> >> >> >> PDICT 8.3.3 now throws this error trying to >> install: >> >> >> >> "The Remedy version 8.1.00.002 is not supported. >> The >> integration cannot be completed on this server." >> >> >> >> Unless I'm blind, there don't appear to be any >> patches for process designer. >> <http://www.energytransfer.com/mail_disclaimer.aspx> . If you cannot >> access >> hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been >> for >> 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 >> years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
