BMC have, for a long time, struggled with a disconnect between the people writing good products, the people writing bad products, and those overseeing the two who are unable to tell the difference between the good and the bad.
Consider AtriumSSO. Exactly how much money have they spent on that sinking ship? I suspect BMC executives believe they own lots of lovely IPR (they don't) related to AtriumSSO (a free product with a BMC badge). It forever amuses me that whilst they could have taken the BMC SSO "community code", dumped a load of legacy AR System authentication code and bound the two together - something they could have achieved for $50,000 - they spent a few million dollars on a dead duck. Five years later, only the brightest of people can make AtriumSSO work and hence it has cost about $100,000 per "happy" customer, maybe more. That's millions of dollars that wasn't pumped into fixing ITSM (or rather Mid Tier's) stability problems. If I had four weeks with the Mid Tier source, I reckon I could banish the caching problems for good, and I'm sure there are equally bright Java developers within BMC who could do the same in less time. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
