Bouyant solutions gidd created one. That people bought in the state of California
Sent from my iPhone > On May 22, 2014, at 8:09 PM, David Charters <[email protected]> > wrote: > > ** > I am pretty sure if a different ITSM of any kind was built and published, but > would sue of alter arsystem so it wouldn't work. That is why is almost 30 > years no one outside of bmc has ever built one and published it. > > > Sent from my Verizon Wireless 4G LTE smartphone > > > -------- Original message -------- > From: Francois Seegers > Date:05/22/2014 3:36 PM (GMT-05:00) > To: [email protected] > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > ** > In my opinion, if the BMC Remedy community start writing an ITSM version > (Remedy Open Source) using the AR System itself then it will most probably be > more stable than the releases from BMC themselves J > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Ortega, Jesus A > Sent: Thursday, May 22, 2014 9:13 PM > To: [email protected] > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > ** > Vivek, > You should not have released it in the first place until you had tested every > aspect of the product. I would agree that it is difficult to test everything, > but I think it should be obvious if 79 active links disappeared from the > system after installation. It should not have ever been posted on the > Download site until it was properly vetted. Does BMC spend enough money on > quality control anymore? You need to ask yourself an existential question: Is > it more important to beat some release date set by the Sales or Marketing > department with an inferior product, or is it more important to keep your > customers happy so that they don’t jump ship? It is a tough market out there > for ITSM. Unfortunately, BMC is no longer the go-to product for ITSM. People > who make decisions on whether to keep or replace Remedy ITSM are losing > patience with a product that is difficult to upgrade because of poor quality > controls. That’s why I said that we need to be able to defend our Remedy > kingdom and you are not helping us with these mishaps. > > What do you need to do to make yourself a better software company? Is it > money for more people and equipment for testing labs? Is it more resources > for R & D? I don’t want to speak for the Remedy community, but I’m sure > people on this list would be happy to email a BMC VP to voice concerns over > these repeated product issues and ask them to provide more resources for your > team, or offer advice on how to communicate more effectively with us. We are > all in this together and if there is something you need from us to help you > become the best, please ask. > > To answer your question, Remedy people are either here or the BMC > Communities, so you should post warnings to both places at the same time. > Perhaps warnings could be sent to our L1 support organizations so that they > can also warn us. However, we need you to get to the point where you release > a Service Pack and it does not necessitate a hot fix. > > Kindest Regards, > > Jesus Ortega > Defender of the Remedy Faith > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Patil, Vivek > Sent: Thursday, May 22, 2014 11:45 AM > To: [email protected] > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > ** > Hi Ortega, > This bug was found during in-house testing so we released a SLM hotfix > when 8.1 SP1 was released. > > We tried to alert customers through below mediums : > 1] Urgent issues/ Flash was released . > 2] Documentation. > > I agree , I was little late in posting this on ARSList. > > May I know whether this information could have been informed in a better way > ? > > Thanks, > Vivek > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Ortega, Jesus A > Sent: Thursday, May 22, 2014 8:52 PM > To: [email protected] > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > ** > When is BMC going to take all of this new-found, private investor money and > start spending it on Quality and Assurance Testing? Rome is burning and the > Barbarians are at the gates (SNOW). Every time that I read an ARSlist post > like this I can’t help but think that BMC is not helping our cause, but > instead they taking away our armor to defend the Remedy kingdom from the > constant attacks of marauding bands of SNOW, CA, and HP sales barbarians. > I implore BMC to spend some of that private equity money on Quality Assurance > testing and stop making poorly-tested code available to us. I don’t want to > see the carcass of Remedy being eaten by a SNOW vulture. We, who are on the > frontlines, cannot defend the kingdom by ourselves. > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Patil, Vivek > Sent: Wednesday, May 21, 2014 8:43 PM > To: [email protected] > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > ** > Hi Pritch, > Can you please refer below topic in ARS List > Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM > 8.1 SP1 > > > 1] Just importing the 79 objects is not complete solution. > 2] The hotfix was a preventive step and will not fix anything, > > Is this a TEST Box or PROD ? > > Thanks, > Vivek > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of pritch > Sent: Thursday, May 22, 2014 1:23 AM > To: [email protected] > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > Fortunately we had another installation that had the forms/workflow. > > Mine was (according to BMC) due to an issue with installing the SLM module - > They said it removed something like 79 items. it is a known issue and there > is a KB (unfortunately I did not save the KB number - and a hot fix - but you > need to actually ASK BMC for the hot fix - it's apparently not published. > AND I downloaded but did not try to apply the hot fix. Figured it was better > to correct it manually than to waste time with BMC. Seems to take them three > or four days to reply. > > ----- Original Message ----- > From: "[email protected]" <[email protected]> > To: [email protected] > Sent: Wednesday, May 21, 2014 3:28:47 PM > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > ** > "Pritch" > > So.. you probably know my next obvious question. :-) Have you resolved this > issue and/or what approach did you make to move forward? > > Terry > > > on May 21, 2014, pritch <[email protected]> wrote: > > > I absolutely saw the same thing on Solaris. > > ----- Original Message ----- > From: " [email protected] " < [email protected] > > To: [email protected] > Sent: Wednesday, May 21, 2014 2:35:27 PM > Subject: ITSM 8.1 SP1 - Content missing ? > > ** > RHEL Linux 6.4 > ARSystem 8.1 SP1 > MidTier 8.1 SP1 Patch 001 > Oracle 11G R2 > > Hi everyone: > > I was wondering if anyone out there in arslist has installed the new ITSM 8.1 > SP1 on Linux (RHEL) at all and has experienced the same issues I am > experiencing. > > I had installed ITSM 8.1 Patch 002 and was working with it for several months > and everything was working fine. > > On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error > messages. Working with BMC on a couple of support issues, there seems to be > a lot of "code" missing from the application. Things that worked before, no > longer work in SP1. Active links not there, AL Guides not there, data not > there, etc. > > Anyone experience this or is it just something that may be local to my > install ? I don't have a lot of hair left on my head and would like to save > it for my retirement years... :-) > > Terry > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > > __________ Information from ESET Mail Security, version of virus signature > database 9831 (20140521) __________ > > The message was checked by ESET Mail Security. > > http://www.eset.com > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | > http://www.blueturtle.co.za > Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)86 208 0237 | Midridge Office > Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, > 1685 | P O Box 31331, Kyalami, 1684 > Western Cape: Tel: +27 (0)87 702 1867 | Fax: +27 (0)21 552 7764 | Unit E6, > Century Square, Heron Crescent, Century City, Cape Town, 7446 > > DISCLAIMER: This email and any files transmitted with it are confidential and > are intended solely for the use of the individual or entity to whom they are > addressed. 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