8.1.01.001.0001.00001 Does that mean anything...
On Thu, May 22, 2014 at 3:12 PM, Ortega, Jesus A < [email protected]> wrote: > ** > > Vivek, > > You should not have released it in the first place until you had tested > every aspect of the product. I would agree that it is difficult to test > everything, but I think it should be obvious if 79 active links disappeared > from the system after installation. It should not have ever been posted on > the Download site until it was properly vetted. Does BMC spend enough money > on quality control anymore? You need to ask yourself an existential > question: Is it more important to beat some release date set by the Sales > or Marketing department with an inferior product, or is it more important > to keep your customers happy so that they don’t jump ship? It is a tough > market out there for ITSM. Unfortunately, BMC is no longer the go-to > product for ITSM. People who make decisions on whether to keep or replace > Remedy ITSM are losing patience with a product that is difficult to upgrade > because of poor quality controls. That’s why I said that we need to be able > to defend our Remedy kingdom and you are not helping us with these mishaps. > > > > What do you need to do to make yourself a better software company? Is it > money for more people and equipment for testing labs? Is it more resources > for R & D? I don’t want to speak for the Remedy community, but I’m sure > people on this list would be happy to email a BMC VP to voice concerns over > these repeated product issues and ask them to provide more resources for > your team, or offer advice on how to communicate more effectively with us. > We are all in this together and if there is something you need from us to > help you become the best, please ask. > > > > To answer your question, Remedy people are either here or the BMC > Communities, so you should post warnings to both places at the same time. > Perhaps warnings could be sent to our L1 support organizations so that they > can also warn us. However, we need you to get to the point where you > release a Service Pack and it does not necessitate a hot fix. > > > > Kindest Regards, > > > > Jesus Ortega > > Defender of the Remedy Faith > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Patil, Vivek > *Sent:* Thursday, May 22, 2014 11:45 AM > > *To:* [email protected] > *Subject:* Re: ITSM 8.1 SP1 - Content missing ? > > > > ** > > Hi Ortega, > > This bug was found during in-house testing so we released a SLM hotfix > when 8.1 SP1 was released. > > > > We tried to alert customers through below mediums : > > 1] Urgent issues/ Flash was released . > > 2] Documentation. > > > > I agree , I was little late in posting this on ARSList. > > > > May I know whether this information could have been informed in a better > way ? > > > > Thanks, > Vivek > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Ortega, > Jesus A > *Sent:* Thursday, May 22, 2014 8:52 PM > *To:* [email protected] > *Subject:* Re: ITSM 8.1 SP1 - Content missing ? > > > > ** > > When is BMC going to take all of this new-found, private investor money > and start spending it on Quality and Assurance Testing? Rome is burning and > the Barbarians are at the gates (SNOW). Every time that I read an ARSlist > post like this I can’t help but think that BMC is not helping our cause, > but instead they taking away our armor to defend the Remedy kingdom from > the constant attacks of marauding bands of SNOW, CA, and HP sales > barbarians. > > I implore BMC to spend some of that private equity money on Quality > Assurance testing and stop making poorly-tested code available to us. I > don’t want to see the carcass of Remedy being eaten by a SNOW vulture. We, > who are on the frontlines, cannot defend the kingdom by ourselves. > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Patil, > Vivek > *Sent:* Wednesday, May 21, 2014 8:43 PM > *To:* [email protected] > *Subject:* Re: ITSM 8.1 SP1 - Content missing ? > > > > ** > > Hi Pritch, > > Can you please refer below topic in ARS List > > Installation Alert : Installing or upgrading to SLM 8.1 GA after with ITSM > 8.1 > SP1<http://arslist.org/cgi-bin/wa.exe?A1=ind1405&L=ARSLIST&X=2ECE3F5456A712311D&Y=vivek_patil%40bmc.com#53> > > > > 1] Just importing the 79 objects is not complete solution. > > 2] The hotfix was a preventive step and will not fix anything, > > > > Is this a TEST Box or PROD ? > > > > Thanks, > > Vivek > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] On Behalf Of pritch > > Sent: Thursday, May 22, 2014 1:23 AM > > To: [email protected] > > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > > > Fortunately we had another installation that had the forms/workflow. > > > > Mine was (according to BMC) due to an issue with installing the SLM module > - They said it removed something like 79 items. it is a known issue and > there is a KB (unfortunately I did not save the KB number - and a hot fix - > but you need to actually ASK BMC for the hot fix - it's apparently not > published. AND I downloaded but did not try to apply the hot fix. Figured > it was better to correct it manually than to waste time with BMC. Seems to > take them three or four days to reply. > > > > ----- Original Message ----- > > From: "[email protected]" <[email protected]> > > To: [email protected] > > Sent: Wednesday, May 21, 2014 3:28:47 PM > > Subject: Re: ITSM 8.1 SP1 - Content missing ? > > > > ** > > "Pritch" > > > > So.. you probably know my next obvious question. :-) Have you resolved > this issue and/or what approach did you make to move forward? > > > > Terry > > > > > > on May 21, 2014, pritch <[email protected]> wrote: > > > > > > I absolutely saw the same thing on Solaris. > > > > ----- Original Message ----- > > From: " [email protected] " < [email protected] > > > To: [email protected] > > Sent: Wednesday, May 21, 2014 2:35:27 PM > > Subject: ITSM 8.1 SP1 - Content missing ? > > > > ** > > RHEL Linux 6.4 > > ARSystem 8.1 SP1 > > MidTier 8.1 SP1 Patch 001 > > Oracle 11G R2 > > > > Hi everyone: > > > > I was wondering if anyone out there in arslist has installed the new ITSM > 8.1 SP1 on Linux (RHEL) at all and has experienced the same issues I am > experiencing. > > > > I had installed ITSM 8.1 Patch 002 and was working with it for several > months and everything was working fine. > > > > On an new VM, I installed ITSM 8.1 SP1 (brand new install) with no error > messages. Working with BMC on a couple of support issues, there seems to > be a lot of "code" missing from the application. Things that worked > before, no longer work in SP1. Active links not there, AL Guides not > there, data not there, etc. > > > > Anyone experience this or is it just something that may be local to my > install ? I don't have a lot of hair left on my head and would like to > save it for my retirement years... :-) > > > > Terry > > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _______________________________________________________________________________ > > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Information contained in this email is subject to the disclaimer found by > clicking on the following link: > http://www.lyondellbasell.com/Footer/Disclaimer/ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
