It’s been a really long time where I worked in a shop where you can assume that 1) you have completed requirements, 2) that you can do only development work, and 3) it’s entirely a custom application. This seems to be fairly rare in our world of ITSM. I can say that with out of the box applications, you spend maybe 75% or more of your time reverse engineering BMC’s code and of the 25% or less left, you spend your time designing and implementing your stuff. That’s also rare though because it seems like almost nobody gets to be a pure Remedy developer anymore.
Also, Remedy is going to be different than lines of code in a significant way. Let’s say I have a requirement to add a new field to Work Info on Incidents, a flag where you mark something as confidential where only the currently assigned group can see it. It’s going to be a decent amount of work at the end of the day, because I’ll have to add the field as a display only field on the HPD:Help Desk form (0 new workflow objects), add a field with that flag to the HPD Work Info form (0 new workflow objects), set up row-level access on the form (0 new workflow objects), then I get around to writing code, which would be probably 2 or 3 filters created at best. However, I’d have to update the filter that writes to Work Info on Incident save, I’d have to update the push fields on the Active Link on the “Add” button, and probably several other areas of workflow. To make sure this works, I’d have to potentially update several other pieces of workflow that wouldn’t be understood without lots of running of log files and such. Now when you’re dealing with custom applications, especially if you’re not the one who built it, one of the problems with Remedy is that there are a lot of people who either don’t have a development background and got pushed into Remedy, or they have a programming background and got pushed into Remedy. The former results in illogical, badly designed Remedy code. The latter results in a lot of external calls to code written in the development platform of their choice. When you have teams of people, you get a mix of this. So at the end of the day, I agree with you that it’s not a simple matter of judging metrics as if Remedy development was factory work. Only a Remedy developer can judge another Remedy developer on a “coding” basis. Here’s a few things I would look for: · Is this person using Active Links where he should be using Filters? · Is he making his workflow generic enough where it can be used for more than one thing (if applicable), especially making it data driven to prevent the need for hardcoding things? · Does it flow straight-forward enough that someone else can understand it? · Most importantly, is this person getting the business requirements handed to him or her done in a reasonable timeframe in a supportable manner? I don’t want to totally compare Remedy development to an art form but look at it this way. If you start paying a painter by the number of paintings he’s commissioned for, you’re going to end up wasting thousands of dollars on canvas with just a streak of a single color of paint splattered on it. Conversely, maybe you don’t need the next Mona Lisa so you don’t want a painter who is so talented that he gets bogged down in the perfectionism. Finding the balance between the two with the real metric being, “Is this developer meeting the user’s need?” is really the only valid thing to judge a developer by. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Tuesday, June 03, 2014 4:47 PM To: arslist@ARSLIST.ORG Subject: Remedy Developer Performance Metrics ** Hi all, I'm curious...what are your opinions about what might be useful metrics to use to judge the performance of Remedy developers? To narrow the conversation a bit, let's just talk about during the creation of a new custom application, or custom module to an existing application. In other words for code generation. So for example, you might tell me that a good developer can create at least 50 logic objects (active links/filters/escalations) in a day. Or create & format one form/day. What are you opinions? Thanks, Charlie _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
