Hi Doug, Thanks for your reply. Yes, I followed the following steps to enable the logs.
1. Go to AR System Administration-> AR System Administration Console ->System->General -> Server Information->'Log Files' tab 2. Change the name of file where I needed to capture the logs, that is earlier it was /opt/bmc/ARSystem/db/abc.log, I renamed it to /opt/bmc/ARSystem/db/xyz.log. 3. Check mark the check box, which is to the left side of filter log. 4. Click on Apply. 5. Click on OK. 6. Then I started my task, for which I wanted to capture the logs (incident creation in this case) 7. After this incident creation, I again went to the path AR System Administration-> AR System Administration Console ->System->General -> Server Information->'Log Files' tab 8. Click the 'View' button next to the filter log. 9. Here I am getting attachment size as 0.0 KB. I would also like to clarify here, as you wrote - "The steps you list do not enable filter logs. They allow you to view one that has been created." I am not even able to view the one that has been created. It seems nothing is getting populated in my log file. I am really not sure what might have happened... Charlie, Yes, I enabled the log by clicking on the check box beside the filter log. Also, I have left it 'checked' for last 2 days. At least something should get captured in the log file, but every time I am trying to 'View' , I am getting an empty file. Thanks and Regards, Ayushi Agrawal On Mon, Sep 29, 2014 at 11:54 PM, Mueller, Doug <[email protected]> wrote: > Ayushi, > > Sorry for getting a bit basic here but all the responses are about how to > get the > file in other ways. > > Your original email indicated that you did the steps you describe to > "enable filter > logs". > > The steps you list do not enable filter logs. They allow you to view one > that has > been created. > > If you want to enable the log, you select the radio button before the log > type, > you accept the default file name or supply one you want. And you hit > Save/Apply > to change the configuration to turn logging on. > > THEN, logs will be recorded from that point forward. > > THEN, you can use the view button to look at the log file that has been > generated. > > I just wanted to make sure that we don't have the cart before the horse in > the > answers that are being give. Have you enabled the log using the > directions above > and then are trying to look at it? Or, are you really using the steps you > have > indicated to just turn the log on? > > Just thought I would check.... Kind of like spending days debugging > something > without doing step 1 of is it plugged in. 99% of the time, someone asking > that > just gets the cold glare of death and an "of course". But that 1%.... > > Doug Mueller > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Ayushi Agrawal > Sent: Sunday, September 28, 2014 10:02 PM > To: [email protected] > Subject: Server side filter log not getting captured! > > Hi List, > > Can any one please help me here? > > I am unable to capture server side filter log from. I am using the > following way to enable filter logs. > > AR System Administration-> AR System Administration Console > ->System->General -> Server Information->'Log Files' tab. But when I click > the 'View' button next to filter log, it simply shows: > > Attchment Size (KB) :0.0 > > Can you please assist me if I am missing anything here. > > Thanks in Advance, > Ayushi Agrawal > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
