Do you have access to the arserver? If so, are any logfiles being created in the logging directory at all?
Also do you have 'Log Per Thread' enabled? If so that might explain some things. -Andy On Tuesday, September 30, 2014, Ayushi Agrawal <[email protected]> wrote: > ** > Hi Neha, > > Thanks for this. I believe space can be the issue. Actually I was having > this issue on both DEV environment and TEST environment. > For DEV, I can see the file system full, which can be the reason for > nothing getting populated into the log file. > > /dev/mapper/VolGroup00-LogVol04 > 38G 36G 0 100% /opt > > But for TEST, I am still dont know what the issue is.For TEST, I can see > > /dev/mapper/VolGroup00-LogVol04 > 38G 30G 6.3G 83% /opt > > Thanks and Regards, > Ayushi Agrawal > > On Tue, Sep 30, 2014 at 11:12 AM, Neha Khandelwal <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > >> ** >> Hi Ayushi, >> >> Can you also please check space on the file system where these logs are >> getting stored. >> >> >> Regards >> Neha >> >> On Tue, Sep 30, 2014 at 9:01 AM, Ayushi Agrawal < >> [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >> >>> ** >>> Hi Doug, >>> >>> Thanks for your reply. Yes, I followed the following steps to enable the >>> logs. >>> >>> 1. Go to AR System Administration-> AR System Administration Console >>> ->System->General -> Server Information->'Log Files' tab >>> 2. Change the name of file where I needed to capture the logs, that is >>> earlier it was /opt/bmc/ARSystem/db/abc.log, I renamed it to >>> /opt/bmc/ARSystem/db/xyz.log. >>> 3. Check mark the check box, which is to the left side of filter log. >>> 4. Click on Apply. >>> 5. Click on OK. >>> 6. Then I started my task, for which I wanted to capture the logs >>> (incident creation in this case) >>> 7. After this incident creation, I again went to the path AR System >>> Administration-> AR System Administration Console ->System->General -> >>> Server Information->'Log Files' tab >>> 8. Click the 'View' button next to the filter log. >>> 9. Here I am getting attachment size as 0.0 KB. >>> >>> I would also like to clarify here, as you wrote - "The steps you list do >>> not enable filter logs. They allow you to view one that has >>> been created." >>> >>> I am not even able to view the one that has been created. It seems >>> nothing is getting populated in my log file. I am really not sure what >>> might have happened... >>> >>> Charlie, >>> Yes, I enabled the log by clicking on the check box beside the filter >>> log. Also, I have left it 'checked' for last 2 days. At least something >>> should get captured in the log file, but every time I am trying to 'View' , >>> I am getting an empty file. >>> >>> >>> Thanks and Regards, >>> Ayushi Agrawal >>> >>> >>> >>> On Mon, Sep 29, 2014 at 11:54 PM, Mueller, Doug <[email protected] >>> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >>> >>>> Ayushi, >>>> >>>> Sorry for getting a bit basic here but all the responses are about how >>>> to get the >>>> file in other ways. >>>> >>>> Your original email indicated that you did the steps you describe to >>>> "enable filter >>>> logs". >>>> >>>> The steps you list do not enable filter logs. They allow you to view >>>> one that has >>>> been created. >>>> >>>> If you want to enable the log, you select the radio button before the >>>> log type, >>>> you accept the default file name or supply one you want. And you hit >>>> Save/Apply >>>> to change the configuration to turn logging on. >>>> >>>> THEN, logs will be recorded from that point forward. >>>> >>>> THEN, you can use the view button to look at the log file that has been >>>> generated. >>>> >>>> I just wanted to make sure that we don't have the cart before the horse >>>> in the >>>> answers that are being give. Have you enabled the log using the >>>> directions above >>>> and then are trying to look at it? Or, are you really using the steps >>>> you have >>>> indicated to just turn the log on? >>>> >>>> Just thought I would check.... Kind of like spending days debugging >>>> something >>>> without doing step 1 of is it plugged in. 99% of the time, someone >>>> asking that >>>> just gets the cold glare of death and an "of course". But that 1%.... >>>> >>>> Doug Mueller >>>> >>>> -----Original Message----- >>>> From: Action Request System discussion list(ARSList) [mailto: >>>> [email protected] >>>> <javascript:_e(%7B%7D,'cvml','[email protected]');>] On Behalf Of >>>> Ayushi Agrawal >>>> Sent: Sunday, September 28, 2014 10:02 PM >>>> To: [email protected] >>>> <javascript:_e(%7B%7D,'cvml','[email protected]');> >>>> Subject: Server side filter log not getting captured! >>>> >>>> Hi List, >>>> >>>> Can any one please help me here? >>>> >>>> I am unable to capture server side filter log from. I am using the >>>> following way to enable filter logs. >>>> >>>> AR System Administration-> AR System Administration Console >>>> ->System->General -> Server Information->'Log Files' tab. But when I click >>>> the 'View' button next to filter log, it simply shows: >>>> >>>> Attchment Size (KB) :0.0 >>>> >>>> Can you please assist me if I am missing anything here. >>>> >>>> Thanks in Advance, >>>> Ayushi Agrawal >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the >>>> Answers Are, and have been for 20 years" >>>> >>>> >>>> _______________________________________________________________________________ >>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>>> "Where the Answers Are, and have been for 20 years" >>>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
