Hi Neha,
Thanks for this. I believe space can be the issue. Actually I was having
this issue on both DEV environment and TEST environment.
For DEV, I can see the file system full, which can be the reason for
nothing getting populated into the log file.
/dev/mapper/VolGroup00-LogVol04
38G 36G 0 100% /opt
But for TEST, I am still dont know what the issue is.For TEST, I can see
/dev/mapper/VolGroup00-LogVol04
38G 30G 6.3G 83% /opt
Thanks and Regards,
Ayushi Agrawal
On Tue, Sep 30, 2014 at 11:12 AM, Neha Khandelwal <[email protected]> wrote:
> **
> Hi Ayushi,
>
> Can you also please check space on the file system where these logs are
> getting stored.
>
>
> Regards
> Neha
>
> On Tue, Sep 30, 2014 at 9:01 AM, Ayushi Agrawal <
> [email protected]> wrote:
>
>> **
>> Hi Doug,
>>
>> Thanks for your reply. Yes, I followed the following steps to enable the
>> logs.
>>
>> 1. Go to AR System Administration-> AR System Administration Console
>> ->System->General -> Server Information->'Log Files' tab
>> 2. Change the name of file where I needed to capture the logs, that is
>> earlier it was /opt/bmc/ARSystem/db/abc.log, I renamed it to
>> /opt/bmc/ARSystem/db/xyz.log.
>> 3. Check mark the check box, which is to the left side of filter log.
>> 4. Click on Apply.
>> 5. Click on OK.
>> 6. Then I started my task, for which I wanted to capture the logs
>> (incident creation in this case)
>> 7. After this incident creation, I again went to the path AR System
>> Administration-> AR System Administration Console ->System->General ->
>> Server Information->'Log Files' tab
>> 8. Click the 'View' button next to the filter log.
>> 9. Here I am getting attachment size as 0.0 KB.
>>
>> I would also like to clarify here, as you wrote - "The steps you list do
>> not enable filter logs. They allow you to view one that has
>> been created."
>>
>> I am not even able to view the one that has been created. It seems
>> nothing is getting populated in my log file. I am really not sure what
>> might have happened...
>>
>> Charlie,
>> Yes, I enabled the log by clicking on the check box beside the filter
>> log. Also, I have left it 'checked' for last 2 days. At least something
>> should get captured in the log file, but every time I am trying to 'View' ,
>> I am getting an empty file.
>>
>>
>> Thanks and Regards,
>> Ayushi Agrawal
>>
>>
>>
>> On Mon, Sep 29, 2014 at 11:54 PM, Mueller, Doug <[email protected]>
>> wrote:
>>
>>> Ayushi,
>>>
>>> Sorry for getting a bit basic here but all the responses are about how
>>> to get the
>>> file in other ways.
>>>
>>> Your original email indicated that you did the steps you describe to
>>> "enable filter
>>> logs".
>>>
>>> The steps you list do not enable filter logs. They allow you to view
>>> one that has
>>> been created.
>>>
>>> If you want to enable the log, you select the radio button before the
>>> log type,
>>> you accept the default file name or supply one you want. And you hit
>>> Save/Apply
>>> to change the configuration to turn logging on.
>>>
>>> THEN, logs will be recorded from that point forward.
>>>
>>> THEN, you can use the view button to look at the log file that has been
>>> generated.
>>>
>>> I just wanted to make sure that we don't have the cart before the horse
>>> in the
>>> answers that are being give. Have you enabled the log using the
>>> directions above
>>> and then are trying to look at it? Or, are you really using the steps
>>> you have
>>> indicated to just turn the log on?
>>>
>>> Just thought I would check.... Kind of like spending days debugging
>>> something
>>> without doing step 1 of is it plugged in. 99% of the time, someone
>>> asking that
>>> just gets the cold glare of death and an "of course". But that 1%....
>>>
>>> Doug Mueller
>>>
>>> -----Original Message-----
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> [email protected]] On Behalf Of Ayushi Agrawal
>>> Sent: Sunday, September 28, 2014 10:02 PM
>>> To: [email protected]
>>> Subject: Server side filter log not getting captured!
>>>
>>> Hi List,
>>>
>>> Can any one please help me here?
>>>
>>> I am unable to capture server side filter log from. I am using the
>>> following way to enable filter logs.
>>>
>>> AR System Administration-> AR System Administration Console
>>> ->System->General -> Server Information->'Log Files' tab. But when I click
>>> the 'View' button next to filter log, it simply shows:
>>>
>>> Attchment Size (KB) :0.0
>>>
>>> Can you please assist me if I am missing anything here.
>>>
>>> Thanks in Advance,
>>> Ayushi Agrawal
>>>
>>>
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>>>
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>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
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